Buy Now
JBL Tune 500BT
Ship to
,
Payment
Saved ending in
JBL Tune 500BT
- Wireless Bluetooth Streaming
- JBL Pure Bass Sound
- Hands free calls
- 16H max battery life - 2H recharging time and speed charge (5mins = up to 1H)
- Lightweight, comfortable and foldable design
- Multi-point connections
- Ask Siri or Google Now
$39.95
Price reduced from
$49.95
to
Save 20%
Please click PERSONALIZE to get started or select a design
Apple Pay™ Users: By continuing to checkout you understand and agree to our Terms of Sale, Terms of Use and Privacy Policy.
Your zip code edit
Back Order Expected to ship Tue Jul 04 2023.
Wireless Bluetooth Streaming
Wirelessly stream high-quality sound from your smartphone without messy cords.
JBL Pure Bass Sound
It features the renowned JBL Pure Bass sound, which can be found in the most famous venues all around the world.
Hands free calls
Easily control your sound and manage your calls from your headphones with the convenient 1-button remote with mic.
Features
16H max battery life - 2H recharging time and speed charge (5mins = up to 1H)
For long-lasting fun, listen wirelessly for up to 16 hours and recharge the battery in as little as 2 hours. A quick 5-minute recharge gives you up to an additional hour of music.
Lightweight, comfortable and foldable design
The lightweight materials and soft ear cushions with a padded headband make the headphones comfortable to wear for extended periods. The foldable design makes it convenient for you to carry your headphones anywhere and anytime you want music.
Multi-point connections
Allows you to effortlessly switch from one Bluetooth® device to another. You can simply switch from a video on your tablet to a call on your mobile phone, so that you’ll never miss a call.
Ask Siri or Google Now
Siri or Google Now is just a button away: activate the voice assistant by pushing the multi-function button.
Specs & Downloads
Item# JBLT500BTBLKAM
Description
All bass, all day long.
The JBL TUNE500BT headphones let you stream powerful sound with no strings attached for up to 16 hours of pure pleasure. Easy to use and equipped with 32mm JBL drivers and JBL Pure Bass sound, these headphones provide easy access to great sound every time. And if a call comes in while you are watching a video on another device, the JBL TUNE500BT seamlessly switches to your mobile. Bluetooth enabled and designed to be comfortable, the JBL TUNE500BT headphones also allow you to connect to Siri or Google Now without using your mobile device. Available in 4 fresh colors and foldable for easy portability, the JBL TUNE500BT headphones are a grab ‘n go solution that help you to inject music into every aspect of your busy life.
General Specifications
- Driver size (mm)
- 32.0
Audio Specifications
- Driver sensitivity at 1kHz/1mW (dB)
- 1kHz - 24dBV/Pa
- Impedance (ohms)
- 32.0
- Number of drivers per ear
- 1.0
- Dynamic frequency response range (Hz)
- 20 Hz - 20 kHz
Dimensions
- Weight (g)
- 155.0
- Weight (oz)
- 5.7
Control and Connection Specifications
- Bluetooth version
- 4.1
- Bluetooth profiles
- BT 4.1, A2DP v1.2, AVRCP v1.5, HFP v1.6, HSP v1.2
- Bluetooth frequency
- 2.402 – 2.480GHz
- Bluetooth transmitted modulation
- GSFK, π/4 DQPSK, 8DPSK
- Bluetooth transmitter power
- <4 dbm
Battery
- Charging time (hours from empty)
- 2
- Maximum music play time with ANC off (hours)
- 16.0
- Maximum talk time (hours)
- 16.0
- Maximum play time (hours)
- 16.0
Features
- On-ear
- Yes
- Built-in Microphone
- Yes
- Flat-fold design
- Yes
- Hands Free Call
- Yes
- JBL Pure Bass Sound
- Yes
- Multi-Point Connection
- Yes
- Wireless
- Yes
- Speed charge
- No
- Remote control on ear cups?
- Yes
- Rechargable battery
- Yes
- Bluetooth
- Yes
What's in The Box?
- 1 x JBL Tune 500BT
- 1 x Charging Cable
- 1 x Quick Start Guide / Safety Sheet
- 1 x Warranty / Warning
Documents & Downloads
Reviews and Q&A
Customer Reviews
Rated 5 out of
5
by
lucynev77 from
Great price for a decent quality set of headphones
I bought these headphones to replace my wired bose headphones and I have to say they do not disappoint. Reasonably priced, comfortable and stylish. There is no sound cancellation on these so maybe having them up full volume on a train carriage might upset your neighbour - but what do you expect for that great price! If you want a stylish decent priced pair of wireless headphones then go for these.
Date published: 2018-10-29
Rated 5 out of
5
by
fele from
Great BT headphones
I got these headphones a couple weeks ago as I wanted some wireless headphones to use while my phone charges. I decided to give these a try and I’m pleasantly surprised! I’m usually not the biggest fan of on-ear headphones because they can be bulky, heavy, and uncomfortable, but these are perfect! Very lightweight, the ear pads are comfortable (but after a couple hours of usage my ears still hurt some) and they’re perfect to wear when I’m just sitting around or walking on campus. The sound quality is nice for the price point, so I don’t feel like I’ve forfeited anything there. The bass is crisp and clear. I was originally going to go with pink, but I got white instead since it matched my phone better and the color is very chic! O
Date published: 2019-10-15
Rated 1 out of
5
by
Unhappypappy from
ROBOTIC HELL ON WINDOWS 10!
It is impossible to use these earphones on Windows 10 for calling or recording, because the audio out (audio coming to your ears via the headphone speakers) will sound like a mix between a drunk R2D2 and 3-CPO on a bad day (Starwars fans will have an idea).
There are thousands upon thousands of complaints about this issue and there does not seem to be a definite solution! Why doesnt JBL, which is by no means a small generic audio company, make a driver to fix this robot from hell sound issue?
Why is this so difficult to fix?
I have spent about 4 HOURS trying all sorts of things I have read on forums and nothing worked!
There should be a massive warning on the box saying this product DOES NOT WORK WITH : SKYPE, GOOGLE MEETS, ZOOM, etc.
I, as a JBL consumer, would like to have a solution to this problem and I think that everyone on this forum should demand one as well.
Date published: 2020-09-15
Rated 1 out of
5
by
BSiever from
Junk!
Bought them and originally loved them. The sound was awesome. Yet when they finally died after using them on & off a month they won’t charge! Absolutely will not charge ive tried jbl original usb to computer, usb to power bank, usb to playstation, usb to charging block. NOTHING. Lights up red for maybe 3 min then stops lighting up & when you turn them on they connect play for a second or two then turn off. I’ve tried factory resetting them everything... unfortunately junk & ive read of others having this same issue.
Date published: 2020-09-01
Rated 3 out of
5
by
Ekr7899 from
Good sound quality, really useful.
Good sound quality, no need for the noise cancelling. Problem with "clicking" noise where the music/ speech goes to a very quiet point on low volume. Eg. End of every sentence on an audible book- click. Squashed my ears at first, got used to it / they may have adjusted/ stretched after a couple of weeks to help. Not suited for 4hour+ wear because of this.
Date published: 2019-02-28
Rated 3 out of
5
by
l o r d M a r o z a from
Decent sound. Poor connectivity
Recently bought a pair of these and they really have a nice sound for the money, the frame is good but can put a fair amount of pressure after a few hours of use. They are, indeed, pure bass experience, so best suited for that type of music, and if you want to listen to something that's not bass-dependent, you must play with the equalizer and cut the bass out completely.
The biggest problem I'm having is the connectivity. I can't connect them to any of the PCs, laptops and MacBooks (Win10/Big Sur 11.2.3), but the mobile connection is great, and they sound great. Even the mic is good for the phone calls but due to its placement, it picks up everything around you.
Date published: 2021-04-17
Rated 1 out of
5
by
jmario from
Using this in Headset mode distorts the sounds
I am unable to use these headphones properly on Windows (Teams, Skype, Messenger on Chrome, you name it).
The headphones have two modes (which appear as two sound devices on the system and apps): Headphones (stereo) and also as Headset (output and mic input).
Using Output Headphones + Input PC mic works perfectly.
Using Output Headphones + Input Headset -> mutes the output on every app.
Using Output Headset + Input Headset -> robotic sounds
I can't understand why, I have tried every "solution" (e.g. update Realtek drivers) that I have found on the internet and still no luck.
I am not sure if those that report that this is a great headset are really using it as Headset or only as Headphones (which is different), or only on a mobile device (where I did not have any problem of this kind).
I have tried on another PC and the problem is the same, I have tried with other headphones and they work very well both on their own Headphones modes and Headset modes.
Using this in the Output Headphones + Input PC mic is just absurd, why the Headset feature, then?
Date published: 2020-10-08
Rated 1 out of
5
by
andrea78 from
MS teams does not work
simply, I cannot use it on MS teams because I hear a robotic voice instead of my colleagues. Terrible, please find a solution together with MS!
Date published: 2020-08-04
Rated 5 out of
5
by
Ans RN from
Just What I Hoped For!
These headphones did not disappoint me Im highly satisfied. The sound is crisp has surround sound quality, I love that I can switch to phone calls. I charged it once and it's still running after that first charge, it's been weeks. They wear comfortably even during my workout. My son is begging for a set so I will be purchasing again.
Date published: 2020-09-14
Rated 1 out of
5
by
SusanH123 from
More annoying than useful.
I bought these at the beginning of the pandemic due to working from home and my in-ear headphones were hurting my ears after long hours. These struggle to connect to my MacBook every.single.time. so much so, that I don't even use them for work anymore. I would be in meetings with clients and they would be connected and working fine, then would always disconnect. Even trying to use them now just for leisure is annoying because when connected to my MacBook, the sound only plays on one side and has lots of feedback no matter what I'm listening to. I reached out to customer service about a month after having them just to see if I could replace them with some wired headphones to avoid the constant disconnecting, and they refused. Save your money.
Date published: 2021-01-16
Rated 5 out of
5
by
EmilyKate from
Great Headphones, Great Value
I purchased these (new) during a 1-day holiday sale on eBay for $30. For that, I figured they were worth a try--I'd been looking for over-ear wireless headphones anyway. I've had them for about a month now, and have been happy with them. They're comfortable on my large-ish head, aside from sometimes pinching my ears against my glasses (not unique to these, it usually happens with headphones). Sound is great quality, but I think there's a little bleed that others can hear if I go above a certain volume. Overall, great headphones at a solid price point. Would purchase again!
Date published: 2019-01-15
Rated 1 out of
5
by
olegs from
Useless for zoom/teams/skype etc
These headphones don't work with most (if not all) teleconference apps. In zoom, microsoft teams or skype you hear a robotic noise instead of the voice of the preson you are talking to. I looked at the forums - these issue were apparent for several months by now, and no action was taken by JBL.
Date published: 2020-10-25
Rated 1 out of
5
by
WorstproductEVER from
Terrible
I litterly bought these today. I purchased due to my school work being online due to Covid 19. These are the worst headphones I have purchased first off not noise canceling. I have better noise canceling from the headphones that came with my cell phone. Now I charged these up for many hours. Didn't hold a charge. But when I tried them out with my laptop within 2 minutes of my video turtoring (not live) Litterly sounds like robots or slowed down completely. REconnection sounds fine then again 2 minutes in same thing. try again and still nothing. Do not waste your money on these. Worst ever nd will be returning tomorrow for a full refund. I will probably never purchase a product from this company again.
Date published: 2020-06-24
Rated 1 out of
5
by
Soul from
Worst headset for Meetings/Calls in Windows
Avoid this headset for meetings if you plan to use it for that. A lot of people including myself hear a lot of robotic sound. There are a lot of questions on that with no fix from JBL. Other headsets work fine. Not this one.
Avoid!
Date published: 2020-08-19
Rated 1 out of
5
by
NotHappyWithMyPurchase1 from
Left speaker stopped working after less than a mon
After less than a month of minimal use the left speaker has stopped working. never ordering from JBL again. Just another electronic device being sent to the landfill.
Date published: 2019-10-26
Rated 5 out of
5
by
Kayacinth from
Overall amazing!
I bought this set around 6 months ago, and honestly don't regret it. The bass is thick and good with highs, and the playtime is a perfect length for my lifestyle. Sadly, my left side doesn't work anymore, so I'm ordering another pair soon!
Edit: During this review, I flicked the left and it started working again? Still might buy another pair ^^
Date published: 2019-12-04
Rated 5 out of
5
by
Juancho98 from
Great sound
I bougth them today and they are amazing, First impresions were great in 2 second my phone link with de headphone.
Date published: 2019-06-14
Rated 1 out of
5
by
Anonymous from
Big problems...
Big problems with the "headset" mode. I have the same problem like the others. My headphones are producing robotic and distorted sounds. I had already returned one product because this issue, but when the new one arrived, the issue was the same. We really need a solution for this problem. Please help us!
Date published: 2020-10-29
Rated 2 out of
5
by
Anonymous from
Microphone is unusable
It's not compatible with Windows 10 as headset to be used with microphone. Sound is horribly distorted. Volume controls are also not working properly. As just headphones, it's ok, has quite significant audible hiss wile idle. Wi-fi interference is also high.
Date published: 2020-11-10
Rated 1 out of
5
by
Slyman from
Very Disappointed
I bought it based on good feedback, but when I used it, it was not as expected. I worked well the first week only. Beyond that week, 30-45 minutes or so into a meeting, it starts acting weird and cutting off. I have to disconnect and reconnect for it to work. The longer the meeting, the shorter the intervals. I thought the device I got was broken. So, I got a replacement from the shop, but the same thing happened after a week of use. It seems that this model is defective, at least in my case. But it is my first experience with JBL, so I am not sure if I will use it again.
Date published: 2021-02-18
Rated 1 out of
5
by
Anonymous from
It doesn't work with Skype and Zoom
It doesn't work with Skype and Zoom. A waste of time.
Date published: 2020-04-22
Rated 1 out of
5
by
Riddhi from
Completely garbled noise right out of the box!
Received them today. Completely garbled noise from speakers and mic. Really didn't expect such low quality. Will return!
Date published: 2020-04-06
Rated 1 out of
5
by
RJeff from
Constant connection issues
Though they work alright on my phone, they're worse than non functional on my laptop. When they finally connect (usually takes a few tries), they disconnect every 5 minutes, and the audio is garbled beyond recognition (it sounds like a DJ is spinning their turntables over the audio). Save your money and go elsewhere.
Date published: 2019-12-03
Rated 5 out of
5
by
JeanieP from
Fun to use
It was easy to set up...so easy that a 73 yr old techno-challenged person could do it!
Date published: 2020-06-17
Rated 1 out of
5
by
jagod from
Not work with Windows 10 - MS Teams, MS Skype
Product totally useless if you like to use with Windows 10 and MS Teams, MS Skype.
Date published: 2020-11-10
Rated 1 out of
5
by
eligeiro from
Does NOT work with Microsoft Teams
I purchased JBL in order to avoid all issues with smaller vendors, lack of compatibility, but it seems that either MS and JBL make NO EFFORTS to solve a simple problem ... THIS DEVICE DOES NOT WORK WITH MS TEAMS. JBL please MAKE MS use a driver of yours or address that seamlessly with WIndows 10.
Date published: 2020-10-09
Rated 5 out of
5
by
Brad W from
Massive surprise...and I've had many headphones
I was a mobile DJ for several years, and had headphones ranging in price from affordable to daylight robbery. I was looking for a far more affordable range to use with my cell phone Bluetooth, and these came recommended. I must say, I was sceptical when I saw the price. However, on unboxing the item, I soon learned why the JBL 500BT are in a class of their own. The headphones are incredibly light, but sturdy - and exceptionally comfortable on the ear, with fully padded, soft earcups. The entire set is also foldable, with flat-fold earcups, taking up minimal space. What amazed even more that the comfort these headphones offered, was (1) the exceptional sound quality, volume and pure bass; (2) the short charge time (just over an hour); (3) the 16-hour playback time after a full charge; (4) the ease of Bluetooth connectivity with just about anything; and (5) the built-in mic for hands-free calling, and easy connectivity with Siri or Google Now. Don't let the price put you off these Bluetooth beauties. I have paid ten times more for lesser quality headphones. These JBL 500BT headphones set the standard for what I wanted. Obviously, with them being much more affordable than many others out there, you may sacrifice every so slightly on sound quality and depth, which more expensive headphones will give you. But, trust me, if you are used to using the in-ear or air-pod variety that come with top-of-the-range cell phones, these JBL 500BT headphones will likely outshine those, and by a large degree. These are without a doubt the best headphones in their price range.
Date published: 2020-05-24
Rated 1 out of
5
by
Neshko from
White noise
Annoying white noise. Comes from headphones, not the playing device or record.
Date published: 2018-12-17
Rated 5 out of
5
by
Joetar from
These headphones do not disappoint
Bought these for my wife who wanted to use them while she does her running, they work great for her ,they stay on her head perfectly while she exercises . The take phone calls option works flawlessly which she is very happy about. I myself being an audiophile or audio fool (which ever you prefer) will tell you they sound absolutely amazing. JBL does not disappoint.
Date published: 2019-07-23
Rated 1 out of
5
by
Kamrellod from
Very loud buzzing background noise
Theres very loud buzing background nosie. It is the same on every device that I connect, so I suppose its headphones issue.
Date published: 2020-03-09
Product Q&A
Is there a way to deactivate the LED diode? I really dont like it shining while having the headphones on my head. Thank you
Put a piece of black gaffer tape or similar over it?
Date published: 2021-07-22
The sound quality is incredible at this price point but One side has stopped working after 1 year of use. Will a factory reset fix it?
Thank you for your question.
Feel free to perform a factory reset, it may fix the issue.
If not, then contact our JBL Customer Support to assist you on the issue.
All JBL products come with a 2-year manufacturer's warranty.
Jaunius
Date published: 2021-06-06
I will use for gym. Do they stay put during running, burpees, weightlifting, and other exercises??
We cannot accurately state whether how well the JBL TUNE 500BT would stay on your head or how secure it would since it depends on the person and the size of their head as well. However, most on ear and over the ear headphones are not used for sports. And this one has no IPX rating.
Among the on-ear headphones we have, it is the UA Sport Wireless Train that is designed and built for the gym/sports, since the Under Armour grip material completely lines the inner headband and ear cushions, providing a soft feel and maximum stability.
If you have questions or concerns, please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Date published: 2021-06-06
I am not able to fully charge the JBL Tune 500BT. After a few minutes of charging , the red led goes off (i understand a full charge should take 2 hrs). Max listening time i had with these headphones is just over 1 hr. (should be 16 hrs)
Already tried those obvious advises without success. Red led turns on each time and goes off after 5 seconds.
Date published: 2021-10-15
Windows 10, when connecting"playback device "Headset JBL TUNE500BT Hands-Free AG Audio the sounds are scrambled, I guess this driver is needed for the microphone to work? Earphones works when I select playback device "Headphones" JBL TUNE500BT Stereo
Dont select that mode its a bug this problem exist in all windows 10
Date published: 2021-12-20
Does it work with SMULE app with the return of my voice together with the song?
Thank you for your question,
almost all smartphones recognize our microphone for phonecalls so, if SMULE does not have any other requirements it should work.
Date published: 2021-06-06
Can the cushions be replaced? From where?
We usually replace the unit when the earpads are damaged. Please contact us, so we can assist you in checking your options: https://support.jbl.com/us/en/#contact
Date published: 2022-06-07
What is the Bluetooth range for this product ?
Thanks for reaching out. Bluetooth range is normally up to about 10 m. More than that the signal will get unstable. Please visit our website to get more information about this product. https://bit.ly/3qcKJji
Date published: 2021-11-18
That's gonna be a weird one. I wanna buy a case for mine but i don't know it's size (in cm etc.) and i'm unable to measure it myself. If you have this info can you share it? (Measurements while it's folded would be enough)
Thank you for your inquiry.
We never specify size for headphones as the size depends on variable factors, such as how much the headband is curled for example.
However, at a tight bend it measures approx. 18.5 x 11 x 4 cm. I hope this helps answering your query.
If you have further questions, do not hesitate to contact us by phone, email or chat to get individual help.
Please refer to https://en.harmanaudio.com/support-contact.html#ns for more information.
Many Thanks.
Date published: 2021-06-06
While listening on my laptop, 1 or both ear pieces stop working, then come back on but the music or talk never stopped on what I am watching. Is this a defect? Is there something I can do? Bought these at Target 7/20/20, haven't used them a lot.
We'd like to work with you directly about your Tune 500BT. We're here to help. Please call or chat with us. We're here to help:https://support.jbl.com/
Date published: 2021-06-06
After I'm finished listening to the TV through my headphones, and I've turned the headphones off, my audio does not return to the TV. I can't get the TV sound back. Help?
Thank you for your question.
As your request requires troubleshooting by our product specialists, please contact Harman Customer Service by phone, email or chat to assist you with the issue:
https://de.harmanaudio.com/support-contact.html#ns.
Date published: 2021-06-06
Hi,I need a headset for gaming and smartphone, I'm not a hardcore gamer, just need decent mic and no delay, this may work?
Our JBL Tune 500BT will not work as good as you've expected. It will have a significant audio and video delay that may spoil the gaming experience.
Date published: 2021-06-06
When I tried to open my jbl there is something happens like when i press the power on off button, there is a noice has been appeared.
Our JBL products have the startup tone and shutdown tone whenever you turn the unit off or on. If you're having noise interference when using the product, kindly reach out to our Customer Support for assistance. Please select your location here: https://support.jbl.com/country-selector/
Date published: 2021-06-06
Can I plug it into my pc??
Our JBL T500BT doesn't have any 3.5mm aux port to connect to your PC. You can check out the wired version which is the JBL T500 instead if you wish to use it for PC.
Date published: 2021-06-06
Are the headphones noise cancelling
Our JBL Tune 500BT doesn't have the Active Noise Cancelling feature. To check out our Noise Cancelling headphones, check it out here: https://www.jbl.com/search?q=BTNC
Date published: 2021-06-06
How is the 500BT different from the 600BTNC other than the noise cancelling? Which would you recommend?
The Tune 600BTNC is a whole lot better than the Tune 500BT in lots of ways. Great sound. Great quality.
Date published: 2021-06-06
Please could you specify how to reset the list of devices paired? I'm trying to connect with a new smartphone but seems impossible as I paired two device before.
We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Date published: 2021-06-06
When I am using my headphones for music they work fine. But for zoom/meet calls, after a few minutes, the voice is all distorted. The system sound is also distorted. I tried restarting the laptop and the headphones but it still keeps happening. HELP
Please make sure that the headphones are not on low battery when it's sounding distorted. When this happens, try to connect your T500BT to a different device or phone and observe if it will distort or not. If it stops distorting, there could be a driver problem with your laptop.
Date published: 2021-06-06
How do you make sound play out of both channels of the headset? It seems no matter what Bluetooth device i'm connected to (both PC and iPhone) the right audio channel of my headset doesn't play sound.
We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Date published: 2021-06-06
Hi, when I connect my 500BT to my Macosx and use it tohether with logitech bluetooth mouse it starts to stuck my mac and make noises - playing music in a crippy way.. Could you please tell me how to fix it? I am usign macos 10.13.4. system version.
Hi there, thanks for reaching out. It looks like having multiple Bluetooth connections to the same source is causing the issue. We recommend only having one device connected by Bluetooth and the other device connected via wire or AUX cable to avoid connection interference.
Date published: 2021-06-06
Hi, a question about video playback. Is it normal that when I play videos (for example youtube) there are intermittences in the audio? when in a video you pass from silent moments to noises the audio makes like snaps, it doesn't go continuously.
Hi, if you meant that you're experiencing audio cutouts during video playback then it shouldn't be happening. We'd like to check some settings on your end so we can find out our options. Please submit a case request and so we can assist you: http://www.jbl.com/support-contact.html
Date published: 2021-06-06
i bought these headphones today and currently i am having problems with connecting it to my computer, when it is connected the headphones run in the lowest quality possible in single channel mode, i have tried reseting the bluetooth drivers and setting.
We're sorry to hear about the audio issues you're having with our JBL Tune 500BT. We're here to help. Please try pairing the headphones to a different device. We'd also suggest trying out different music applications. If the audio issues only happened with your computer, please make sure that the Bluetooth drivers are updated. Our products have a one-year limited warranty. If the unit was purchased from our website, please take advantage of our self-service options to file a claim here: https://www.jbl.com/support-returns-and-warranty.html
Date published: 2021-06-06
Hi. I only got these today and only left speaker is working. Is this normal?
As your question requires troubleshooting by our Product Specialists, we invite you to contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance.
Please see https://uk.harmanaudio.com/support-contact.html for more information.
Thank you.
Date published: 2021-06-06
White noise coming from one earphone very annoying and high pitched comes and goes any resolutions
Thank you for your question.
As there could be different causes for your problem, as well as solutions,
we would like you to contact us directly at the following address:
https://support.jbl.com/de/de/customer-service/contact.html
Date published: 2021-06-06
There is a warning saying it can cause cancer I don’t know if that is a problem or not I don’t want cancer!?
Prop 65 is included on the majority of our products to create awareness of possible Prop 65-listed chemicals being present. Please note that when used as intended, our products are absolutely safe to use and comply with all regulations. For a deeper explanation on Prop 65, please go to https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language
Date published: 2021-06-06
Is this a product suitable for using to watch television
Thanks for asking. If your television has the capability to transmit audio to another device via Bluetooth, then you can use our JBL Tune 500BT headphones. If you're unsure about this info, please contact the manufacturer of your television. Check this link to get more info about our headphones: https://bit.ly/2kpV2ks
Date published: 2021-06-06
This happened randomly when I turned on my headphones. The startup sound seems more high pitched than before and my phone cannot find the headphones though the Bluetooth is on and they are charged. I have to press longer to turn them off too. Any help?
Thank you for your question.
We would like to work with you to further support you, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance.
Please see https://uk.jbl.com/support-product.html for further details.
Thank you.
Date published: 2021-06-06
Hello, I have problem with disconecting of my new JBL tune 500bt it keeps disconnecting everytime I stop the music either on my phone or laptop. I thought its because of low battery but I tried to charge them up but it didnt solved my problem.
We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Date published: 2021-06-06
Can two headphones connect to one source? (Phone for music or app?)
This would depend on your source if it can connect two devices at the same time. Please contact your source manufacturer to make sure of its features.
Date published: 2021-06-06
can i use these with my ps4?
These are not gaming headphones and won't work on PS4. If you need more help, please contact us here: https://bit.ly/2zwFkYM
Date published: 2021-06-06
Support
1/2
2/2
Register your JBL product
Do you own this product? Register it here in case you need to claim warranty
Register NowCan't find what you're looking for?
Are you looking for product support, documentation, how-tos or older products?
JBL Support