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JBL Link Portable
- JBL 360-Degree Pro Sound
- Wireless streaming via Wi-Fi or Bluetooth
- Hands-free help from the Google Assistant
- Up to 8 hours of portable playtime
- Fully waterproof
- Charging cradle
- Easy setup at home
- Style and substance
$59.99
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JBL 360-Degree Pro Sound
Surround yourself with music. Enjoy crystal clear highs, sharp mids and deep, powerful bass. JBL Link Portable pulses sound in every direction thanks to a full-range transducer with 360-degree capabilities.
Wireless streaming via Wi-Fi or Bluetooth
Stream music on your JBL Link Portable effortlessly. Keep the music going with seamless Wi-Fi or Bluetooth streaming and easily access your Spotify, YouTube Music or Apple Music with no interruptions.
Hands-free help from the Google Assistant
Just say "Hey Google" to ask the Google Assistant to play your favorite songs, and get easy access to all your music.
Features
Up to 8 hours of portable playtime
Catch the latest podcast or audiobook. Then listen to every song on your favorite album. With the JBL Link Portable, you will still have plenty of power to spare.
Fully waterproof
IPX7 waterproof protects JBL Link Portable from all sorts of household mishaps no matter where you take it.
Charging cradle
Recharging your speaker is a breeze. Plug the charging cradle into any outlet, place your JBL Link Portable on top and get back to the music in no time.
Easy setup at home
Easily set up and manage the JBL Link with the free Google Home App for iOS and Android. Download, install, and play.
Style and substance
The JBL Link Portable looks as good as it sounds. Choose from six bold colors to complement your style*. *Please check locally for available color options
Specs & Downloads
Item# JBLLINKPORBLKAM
Description
JBL Link Portable
JBL Link Portable delivers bold, dynamic JBL 360-degree Pro sound for up to eight hours. Keep the music going with easy Wi-Fi or Bluetooth streaming in any room in your home. With the Google Assistant, make music requests, access Spotify, YouTube Music and Apple Music and listen without interruptions. Just say "Hey Google" to get started. Fully wireless, waterproof and durable it can handle an accidental soak or a few bumps and bruises. Charging is a breeze with the convenient, easy-to-use cradle. Complement your style with one of five eye-catching colors (availability varies by region).
General Specifications
- Output power (W)
- 1 x 20
Audio Specifications
- Dynamic frequency response range (Hz)
- 65 Hz - 20k Hz
Dimensions
- Dimensions (in)
- 6.7 x 3.5
- Dimensions (cm)
- 17 x 8.9
- Weight (kgs)
- 0.74
- Weight (lbs)
- 1.63
Control and Connection Specifications
- Bluetooth frequency
- 2402 − 2480MHz
- Bluetooth transmitted modulation
- GFSK, π/4 DQPSK, 8DPSK
- Bluetooth transmitter power
- <12.5dBm
- Bluetooth version
- 4.2
Battery
- Maximum music playing time (hrs)
- 8
- Charging time (hrs)
- 3.5
Features
- Built-in Wi-Fi
- Yes
- Charging cable
- Yes
- Waterproof
- Yes
- Wireless
- Yes
- Rechargable battery
- Yes
- Bluetooth
- Yes
Notification
- Google, YouTube, Google Home and Chromecast built-in are trademarks of Google LLC.
- -
What's in The Box?
- 1 x Link Portable
- 1 x Type-C USB cable
- 1 x Charging cradle
- 1 x Quick-Start Guide
- 1 x Safety sheet
- 1 x Warranty cards
Documents & Downloads
Reviews and Q&A
Customer Reviews
Rated 1 out of
5
by
no directions from
does not work, no printed directions to help.
I bought this on line and put it right into my suitcase for a trip. After I landed I spent three hours trying to get it to work with a phone tech assistant who barely spoke english and had no clue as to how to handle the situation. The paper directions in the box were terrible and at best very oblique about how to trouble shoot issues. Why wouldn't t you include proper printed directions with your product, esp if its only backed by tech support that can t speak english. A waste of money and time, I still have no directions about how to return it.
Date published: 2021-05-26
Rated 1 out of
5
by
Skyunhappy from
Annoying setup, especially bluetooth
Neither Apple Home or the Bluetooth set up are straightforward, and Bluetooth requires google home. I’m not a fan of hardware that tries to shoehorn you into apps for functionality. Sounds is okay but not worth the annoyance.
Date published: 2020-12-25
Rated 4 out of
5
by
Anonymous from
Great Speaker for Apple Lovers
I like the functionality of this speaker because it connects to Apple’s HomeKit. With AirPlay 2 I can play music seamlessly to this speaker. The design is good and basic. Battery life has not been an issue. I haven’t submerged in water but I’m glad it has some water proofing. This is a great and handy speaker. There are some quirks that though. The loudness can use some help, I’ve heard louder speaker coming in at the same size. But it gets plenty loud. The setup was a bit buggy, I had to reset it a couple to connect it to HomeKit and google. But once it connected it worked great. So far this is a great HomeKit Airplay 2 speaker!
Date published: 2020-06-06
Rated 1 out of
5
by
nadine33 from
I've gone through 4 speakers!!!
My husband purchased the JBL Link 10 for me as a gift. I've now had to return a speaker 4 separate times because they either arrived broken or stopped working shortly after. Customer service has been great, but 4 returns?!?!?! How the heck are these speakers getting such great reviews?!?!?! I'm stumped. I've spent more time chatting with customer service, trouble shooting, packaging, and mailing these speakers than I have used them. Ridiculous.
Date published: 2020-06-06
Rated 4 out of
5
by
Dasagu23 from
Amazing quality, design and portability.
The best part of this speaker is the built quality and portability. I love the charging dock, it makes charging and taking the speaker on the go so much easier! I also love that JBL has started incorporating USB C to their new products.
I was not impressed with the sound, for the size of the speaker I was expecting a little more power and clarity. It sounds just a little better than my JBL Clip 3.
PROS
- Portability
- Charging Dock
- USB C
- Battery Life
- IPX7 Certified
- Built Quality
- Google assistant
CONS
- Not even a con but sound quality could be better
Date published: 2020-03-13
Rated 4 out of
5
by
AdamO48 from
Not quite there.
I purchase the speaker to mesh with my existing nest products. A little wireless speaker with some protection from the elements to use on my outside patio. I can not complain about the sound quality or portability. The Google assistant is not quit up to part. Responses are slow. Certain functions are a flip of a coin, do not disturb function for example. Reducing volume at night, dimming its lights etc. I had hoped it would integrate fully with my Google speakers. It hasn't. It occasionally drops the cast, requiring a repeat command. I am pleased with the overall performance and it meets my needs. I may have expected too much.
Date published: 2021-05-14
Rated 3 out of
5
by
AustinAudio from
Fatally flawed app
This unit is commendable for its audio prowess, styling, and the nice addition of a charging cradle. Unfortunately, it is run via the Google Home app, which is about as clunky as early 1980s technology. The user interface is limited and not intuitive, and of course as is typical detailed instructions are not provided or available. If you are considering this unit for a wifi streaming, then look elsewhere. With the Google Home app the Link Portable is effectively less functional than than an AM/FM radio in a Chevy Nova. Final nail in the coffin...the Google owned YouTube Music is not available to stream via the Google Home app without a PREMIUM subscription.
Date published: 2020-08-11
Rated 5 out of
5
by
Miguelito 350 from
Great Portable Speaker , with Google assistant ..
I Just got the New JBL Link Portable Speaker
couple days ago and honestly , i am very impressed
with this speaker.. it sounds great , has nice features
nice design , and it is user friendly..
- The Speaker it self is very well made , not too thick ,
not too tall , or bulky .. I would say it has the perfect
size.. and also the right weight to keep it in place when playing loud music..
- The sound is Great.. has very good Vocals , very
good Mids , and good Bass considering the
size of this speaker..
- it is a loud speaker for it size that’s for sure..
- Functions are very easy and user friendly..
- on top of speaker .. Volume Down ( left )
Google Assistant / Pause ( center ) Volume up ( right ).
- Top front of speaker .. four light dots show you in what level the Volume is ..
- Bottom of the speaker.. a light dot shows that is connected to your Wi-Fi ..
- Back of the speaker .. Bluetooth button , Mic ( off ) ,
Power button , battery level , and Charging port..
- one of my Favorite functions is the charging base
that this speaker comes with , it is a Great
Idea / Function.. You are able to charge
the speaker just by placing it on top of the base..
or by simply plugging the cable on the back of
the speaker..
- also , what a Great idea changing the cable connection type.. to type-C USB .. Great idea JBL Team..
- Another Great feature is , that it is waterproof ,
if for some reason it gets dirty , I can simply rinse it ..
- Battery is very good .. you can use it for about
8 hours ..
- overall , I am 100% satisfied with this Product ..
- I would recommend this Speaker ..
Date published: 2020-03-11
Rated 1 out of
5
by
mauly from
Stupid Design
How is it that automatically going to sleep 'saves the battery' when it's plugged in and charging? And if I'm playing music and the battery lasts 8 hours, why does it go to sleep? Why can't I set the sleep-time?
Date published: 2019-12-09
Rated 1 out of
5
by
lukustra from
Buying this speaker was one of the worst decisions
I do a ton of research before buying a product. I've owned plenty of JBL products before and loved each one. When they released these, I was excited. A portable, waterproof speaker that was also smart? Very few of these on the market. Hefty price point for it was well for $180.
The problems with this product were almost immediate. I just waited too long to return because I purchased during COVID. First, everytime I unplugged the speaker from the wall outlet, if would loose bluetooth connection. I though this was strange, considering it's a portable bluetooth speaker. I have never resolved this issue.
2nd issue, within a few months, the speaker will no longer hold a charge. Within minutes of disconnecting the speaker from the outlet, it will die. I have never used this speaker at the beach or near water, not even the shower. Regardless, it's marketed as waterproof.
I've had JBL Flip and Charge speakers that have lasted YEARS. This has been the worst JBL product I've purchased, and really left a sour taste in my mouth since I have been unable to return it or get a replacement without having to jump through hoops.
Date published: 2020-09-21
Rated 4 out of
5
by
bchmb94 from
Solid quality, inside and out
I love a good quality speaker, and the JBL Link Portable is not only durable, but sounds nice and crisp as well! Huge plus for me. I own a couple of speakers already, but this is my first one that's compatible through Apple's AirPlay2, and Google Assistant. At first I had trouble playing music from Spotify for some reason, but after using it for a few days, the connection was linking up properly. Apple Music, and locally saved music play just fine. If you manage play controls from your device, there's a couple seconds of communication lag, probably because of the way AirPlay works. Did I mention the docking set-up? You can either plug the cable into the dock and charge it up that way, or directly into the speaker itself. It's the small details that I like!
Date published: 2020-04-19
Rated 5 out of
5
by
greybeard70 from
Great Speaker
I received this speaker about a week ago and am extremely pleased with the sound, quality, and performance right out of the box. I have been a JBL customer for about 10 years and have always been pleased with their products. I listen to a wide range of music and this speaker delivers crisp sound on everything. The bass, treble, and ambient sounds are crystal clear with very little volume distortion and zero "bluetooth lag". There are two options for charging, either directly from a USB-C port or a charging stand that comes with it. It took about 30 minutes for a full charge, which lasted about 3 hours on max volume. I used the Google assistant and it picks up from 10-12 feet very easily. I haven't tested the water resistance yet, but I have never had a problem with this from JBL speakers. For the price this is a real value.
Date published: 2020-03-15
Rated 1 out of
5
by
JBurger123 from
Does not charge
I bought this in Oct 2020. Worked great for about 3 months and then it stopped charging. I tried using the direct charging cable instead of the base and that worked for about another month then it stopped holding the charge all together.
JBL has great customer service, and they sent me a replacement product which was great. It took 10 days to get the replacement in the mail. Then the new one started doing the same thing. I called again and they're sending me a new one. This time I asked for a different color hoping for a change.
One word of caution as well - they're warranty is from 1 year of purchase. Even if they send you a replacement the product is only covered 1 year from original purchase.
When it charges and works it is fantastic. Great sound and good integration into Google Home system. Just wish it would charge!
Date published: 2021-04-13
Rated 1 out of
5
by
mcox44 from
Good at First, quickly went downhill
I was really excited to get the JBL portable! I love JBL products and think they sound wonderful. When I got this it worked great at first, however after ~1mo after it has gone downhill. The sound is now scratchy and not great and the speaker loses wifi connectivity frequently. I love the idea of the portable link but I am not in love with this product.
Date published: 2020-10-12
Rated 2 out of
5
by
Biscotrip315 from
Looks good, function not so much
Bought this about a month ago and I have to say, it’s not really that good at all for a portable speaker. WiFi connectivity is spotty, has trouble linking with my smart home system unless I reboot it each time i use it, and the battery life now completely drains after about an hour when it advertises for 8 hours. I would recommend a different model of JBL. This product doesn’t give a good representation of their lineup.
What i did like about it was the integration to my google home system. It’s nice having all the music on your YouTube playlist playing on all of my speakers in my house plus where ever I take it in my yard. Just wish it was made better for being portable.
Date published: 2020-06-03
Rated 3 out of
5
by
JDaddy from
Nice Sound, But
I have had this speaker for a few months now with no issues, but this week the charging process has become a lot more difficult. The pad that is included has stopped working which is apparently a common issue. The device also has become very picky about how and which cable I plug into the physical USB C port, a dissapointment because it lets me enjoy my music less and USB C has never given me problems before. I love JBL and the sound their speakers produce but this speaker definitely has a few quality issues. The device also has to be connected to WiFi to function as a smart speaker which is not very smart
Date published: 2020-08-16
Rated 1 out of
5
by
puttboop from
Bad Connectivity, Okay Sound
Speaker won't connect to bluetooth, it's like the bluetooth button doesn't work at all. Had the unit replaced and same issue on the replacement. Additionally, the speaker will become unresponsive to Airplay control after a few hours of being idle. Requires restarting the speaker to regain any functionality.
Return and warranty policy is also bad. I had the first speaker replaced within the first 30 days of receipt. I received the replacement, still experiencing issues and tried to initiate a return for refund within 30 days of receiving the replacement but was told that wasn't possible. Since it was outside of 30 days since the original purchase date, even though two weeks were spent to ship and have the speaker repaired and the new speaker had the same issue as the first, they were "firm" on this policy.
TL;DR: Get a speaker from a company with better return and warranty policies unless you want to spend as much time listening to your speaker as you do troubleshooting and shipping it for replacement.
Date published: 2021-07-08
Rated 5 out of
5
by
Nofd27602760 from
Great Smart speaker
Great speaker loved it as soon as I inboxed it. Great packaging, speak looking speaker. Very easy to setup and use. I have never used google assistance, now I’m hooked. Speaker has great sound and can connect easily with Bluetooth. Sound is good and has good bass. I like the simplicity of use. Easy to use! Very stylish matches easy decor. Overall I like this speaker and recommend for anyone.
Date published: 2020-03-21
Rated 2 out of
5
by
KaMH from
Disappointed with functionality
I've had the JBL Extreme 2 speaker for a couple years and love it. So I thought I'd get a smaller JBL for my office. I've had the JBL Link Portable for a week and I still don't have it functioning. I just learned from a YouTube video comment that you have to download Google Home app in order to connect to Bluetooth, this was not made clear in the description when I bought it or in the user manual. Now that I'm in the app, it's requiring I be connected to WiFi to enable the Bluetooth. Isn't the point of a "Portable" speaker that you don't need internet access? I will try connecting again at my home ...
Date published: 2020-10-15
Rated 1 out of
5
by
Grand84 from
Not working
The Bluetooth don’t connect to any of my phones no good
Date published: 2020-12-18
Rated 2 out of
5
by
svdarren from
Poor Google Assistant integration
My house has many Google Assistant devices (2 smartphones, 5 Google Home minis, and 2 Chromecasts) and I wanted another speaker to take outdoors. Setting up Google Home integration from a Google Pixel 3 proved impossible. Every attempt caused an authentication error, even after a factory reset. Google Home setup worked every time from an iPhone. Once configured, the device can be seen by all of the Google cast services, but configuration options are still not available on Android. Once configured, this is all done through wifi (not Bluetooth) so I've never seen this kind of device type limitation.
Date published: 2020-06-22
Rated 3 out of
5
by
marlewx from
Overall disappointing.
Bought it few weeks ago and tried to give it some time to improve, but in the end have decided to return as it is disappointing to say the least. Sound quality is average at best, it sounds boomy and starts to resonate at even medium volume. Google assistant struggles to play songs from Spotify premium, keeps telling me to try again later. Main reason for return would be the sound quality though. Might be OK for some, but having a JBL Flip 2 speaker which is a lot smaller I expected this one to sound a lot better, it does not. Gave it three stars not less because I got it for 99 pounds which is good price for it, it just turned out not good enough for me, but might be OK for others.
Date published: 2022-04-28
Rated 2 out of
5
by
Disapointed2022 from
Beware: batteries die shortly after warranty
I bought 2 of these. The combination of portable, bluetood, wifi, voice assistant was great. Unfortunately both had batteries died ~13 months in. They also appear to NOT be able to run plugged in once the batteries go bad. One was used as a portable frequently the other was always plugged in. I am left to assume they were engineered to make it through warranty but all bets are off after that.
Working with support, they did replace one which was great (otherwise woudl be 1 star). The other they wouldn't replace but offered a 20% off coupon. In my case this means one kiddo is without a speaker.
Date published: 2022-03-19
Rated 1 out of
5
by
Roozbehta from
Factory defective JBL Link 10
It doesn’t turn off , doesn’t connect to mobile or google home I contacted customer service they sent me the reset instruction but the troubleshooting steps were not able to fix the issue, the JBL specialist told me that it’s an internal issue with the unit but the warranty is expired and we can not replace it . But it was new and I never used it.
Date published: 2022-06-24
Rated 5 out of
5
by
Kat W from
Wow! Best of any Google enabled speaker
I love JBL, have bought several through the years most lately the Clip and Flip. These are creme of the crop! I will say I'm hesitant to use this for outdoor rough portability like the beach or river ..i think the Flip is better suited for that but not sure? This seems so NICE I'm lost not sure if it's waterproof and the fabric is really nice. I'll use it for portability around the house, back yard, travel without harsh environment.
As for charging, they thought of everything with the base as well as side, indicators etc. Sound is really great!! Got the link view to complement it downstairs :)
Date published: 2021-05-16
Rated 4 out of
5
by
Cornwalldog from
JBL Link Portable
I purchased this speaker, not necessarily because of the Google Assistant, but because I was under the impression the speaker was WiFi enabled and I could play my own music via my home WiFi system and nbot through Bluetooth. Well, I was incorrectly informed, as the speaker won't carry out this function. That is a shame!
I found access to Google Assistant is about average for this type of speaker and compared to Amazon's smart speaker, the assistant can answer some items that Amazon can't and vice versa.
The sound from the speaker is average, certainly not spectacular but reasonable quality.
Date published: 2020-07-05
Rated 1 out of
5
by
c0boy from
Feature rich, but leave a lot to be desired.
I purchased this from Verizon during a sale. Adding the last Google enabled speaker to our home. This speaker can't hold a charge and doesn't always charge. If it's not perfectly set in the cradle you will need to bring your cord and charging brick. It will show fully charged and then die. I really wanted to like this speaker, but wouldn't recommend it. I will end on a positive note, it does have good sound, but don't expect loudness.
Date published: 2022-05-24
Rated 1 out of
5
by
Jonny from
Barely works
Airplay 2 is there, but it's laggy—the JBL will be about a second behind every other speaker you're sending Airplay to, no matter what. And the Bluetooth on my unit straight up does not work.
The JBL Connect app does not recognize this speaker, so if you want that for troubleshooting, you're out of luck. Even trying to Google this speaker is difficult. You end up with results for a lot of other JBL speakers that don't work the same way.
Date published: 2020-06-15
Rated 3 out of
5
by
Gaby27 from
Google assistant great, music function not so much
I bought this over Black Friday - was originally going to get the Flip 4 but decided last minute to get this.
I really like the google assistant - feel super tech savvy using it and I’m still figuring out its uses, however, I’m noticing more and more that it struggles a lot with my iPhone.
In terms of music - it doesn’t directly sinc with Apple Music and you have to manually connect the device to your playing music. This is also difficult because about 1 in 4 tries it connects. Often I get a notice saying unable to connect. Given this was the primary reason for wanting a speaker - I’m disappointed.
Additionally, the speaker doesn’t reach a volume that I was hoping (like the flip). The sound seems t be a bit less of quality from what I expected.
Date published: 2019-12-21
Rated 1 out of
5
by
Helnmart from
JBL portable. Faulty charging base
Wish I had listened to the reviews. The charging base is rubbish and keeps loosing connection, so without warning the battery will go flat. JBL will not simply send out a replacement base, they want the complete unit sending back for repair. JBL you have lost yet another customer.
Date published: 2020-08-29
Product Q&A
JBL Link Portable Question: My bluetooth doesn't seem to be working. So far I've tried the following: Pushed once, held it in, pushed twice, tried multiple iPhones, reset the speaker, turned it on and off, still unable to connect on iPhones.
When I set up Google Home first with the unit, then bluetooth....works like a charm. Directions do not say that. Sad. I won't make inference as to why, here...
Date published: 2022-01-03
What about the equalizer, I bought 2 JBL LP´s yesterday and after a day the eq disappeared?? I need to set the treble/bass to be able to try to get these speakers to produce a sound they should be capable of. If not I must return them.
There is no EQ settings icon for this device on the Google Home app. I would also like to know how to adjust bass and treble.
Date published: 2021-06-06
Just received this as a gift. Love it so far. A question - can I stream music from my Windows 10 Laptop via wifi to this speaker? I haven't found a way to do this. Thanks
Hi Mario and thanks for your reply. I did know about Bluetooth. My question relates to WiFi streaming. Quoting from your website description ... "Wireless streaming via Wi-Fi or Bluetooth...Stream music on your JBL Link Portable effortlessly. Keep the music going with seamless Wi-Fi or Bluetooth streaming" So I am unclear about the "WiFi Streaming" ... in particular from a PC..... Thanks in advance.
Date published: 2021-06-06
Does it fit in a cup holder?
Based on the average cup holder size of 2"x 9/16", it won't fit. Our Link Portable's dimensions are 3.5" x 6.7".
Date published: 2021-06-06
Does JBL Link Portable support Amazon Music and Alexa?
Thank you for your question.
The JBL Link series support Amazon Music, which is supported through Chromecast but Alexa is not supported as they use the Google Assistant instead.
Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance.
Please see https://uk.harmanaudio.com/support-contact.html#ns for further details.
Thank you.
Date published: 2021-06-06
when the JBL link portable is plugged in, but has not been used for several hours, can i say "hey google" and it will respond? or do i need to turn it on first like a normal Bluetooth speaker?
The JBL Link Portable has battery built-in, so it will shut down as it would with LINK 10 and 20 on a battery to save power when not being used for about 15 minutes or more.
Date published: 2021-06-06
I’ve connected to the Apple Home App (HomeKit). The unit does NOT turn off when on battery power (or when on the dock). Is this expected when using the Home App? I was hoping it would shut off when inactive.
We would like to get more information to help you out, please contact us so we can assist you:
https://bit.ly/2zwFkYM
Date published: 2021-06-06
How much time is the warranty for this refurbished
When the refurbished device is purchased on our website, it is covered by our 1-year Harman warranty.
Date published: 2022-08-23
Will this be a good beach speaker?
Our JBL Link Portable has IPX7 waterproof rating, you could take it to the beach or the pool without worrying about spills or even submersion in 1 meter of water for up to 30 minutes. Please make sure that the speaker is dry before charging again.
Date published: 2021-06-06
Hello, is it resistant to seawater or only fresh water? It is generally not advisable to put waterproof portable speakers in contact with salt water. Is it the same for this one or can it handle the seawater?
The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use. To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather.
Date published: 2021-06-06
When will be the update to the Polish language?
We would like to get more information to help you out, please contact us so we can assist you:https://bit.ly/2zwFkYM
Date published: 2021-06-06
If unused for an hour on the charging station, will the speaker go into standby mode or actually turn off? I would like to be able to say, "Hey Google" at any point.
JBL Link Portable is running on battery and will turn off to save power when not being used for about 15 minutes or more. However, when plugged in, it will go into standby mode and can be woken up by speaking, just like other non-portable Link units.
Date published: 2021-06-06
How many of these can sync together? trying to put together indoor outdoor wireless system
You can sync as much JBL Link Portable as your wireless bandwidth allows it.
Date published: 2021-11-23
Can I turn the lights off at night?
Thank you for your question.
It is possible for the lights to be off if the speaker is taken out of his charging disk and then turned off.
Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance.
Please see https://uk.harmanaudio.com/support-contact.html#ns for further details.
Thank you.
Date published: 2021-07-23
Just purchased the JBL Link Portable and I’m not having any success setting it up as a Airplay Speaker first via my iPhone Wi-Fi settings...or per the Quick Start Guide adding it as an accessory via the Apple Home App. I've got screenshots to share.
We'd like to work with you directly so we could try some troubleshooting with your JBL Link Portable. Please reach out to our Customer Support through here: https://bit.ly/2Jc8wJp
Date published: 2021-06-06
Cannot get JBL link portable to work AT ALL with desktop wifi. Have Google Home installed on phone, and synced to desktop (I think). Whassup? Is this a google syncing problem between devices?
We would like to get more information to help you out, please contact us so we can assist you:https://bit.ly/2zwFkYM
Date published: 2021-06-06
Can speaker play while it charges or while it is on the charging cradle ?
Yes. Our JBL Link Portable can be used while it is docked on the charging cradle. Please note that the unit will go into standby then turn off after 10-15 minutes of inactivity.
Date published: 2022-11-11
When I talk to my JBL it listens for a split second and then stops listening. Does anyone else have this problem if so how do I fix it?
Thank you for your question.
Try talking a bit faster, it can be that sometimes at thinks you have already finished talking.
If the problem still comes, please contact us directly at the following address:
https://support.jbl.com/de/de/customer-service/contact.html
Kind regards
Date published: 2021-06-06
When the mic is muted (by the mute button the back), can I still use the Google Assistant button on the top to issue a voice command? After doing so, will the mic go back to being muted, or will it now be on until the mute button is pressed again?
When the GA button is activated on the Link Portable, the microphone is 'un-muted' and becomes ready to listen to your request.
It won't re-mute itself after this request has been completed however.
I hope this helps.
Date published: 2021-06-06
Is there a timeout setting? I have it always on the base and plugged in, and it keeps turning off after a certain period of time without activity. I would like to be able to use airplay 2 without having to turn the device on each time.
We would like to get more information to help you out, please contact us so we can assist you:https://bit.ly/2zwFkYM
Date published: 2021-06-06
Can you connect this, or any other speaker to the soundbar 5.1 with detachable speakers? For example if you want this is your kitchen can it all pleay through the same system and all play the same music or is it seperate? Thanks
The only way to connect JBL Link Portable with JBL Soundbar 5.1 is to have Google Chromecast on your TV and set-up a Google Home account where you can create a speaker group.
After that make sure to add both your TV (with the connected soundbar) and Link Portable set-up on your account. Create a speaker group and then just start playing your favourite music.
Date published: 2021-06-06
Can I reduce or eliminate the sound it makes when it turns on or when a device connects to it? There's sometimes a person sleeping who might wake up
The notification chime sounds of JBL Link Portable cannot be lowered or disabled as it is already programmed in the speaker to help the user know that the device is powered on or connected to a device.
Date published: 2023-02-10
Hello, my portable link stops playback everytime I use it on wi-fi. There doesn't seem to be any set time when it cuts out - sometimes it can play for a minute then stop, sometimes 30 minutes or so. Seems to be fine when using bluetooth. Any ideas? Thanks
Thank you for your question.
I am sorry to read that you are having issues with your JBL Link Portable.
We would suggest you to try the following to see if it may solve the issue:
-Try to move your Link Portable closer to your router.
-Try to disconnect as many WiFi devices as you can.
-Reset the speaker.
-Press and hold the Mute button or Microphone off button for 13> seconds (For all models).
-The LINK speaker will reboot itself.
-After 30-45 seconds you will hear a welcome message.
-The LINK speaker is now in setup mode.
Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance.
Please see https://uk.harmanaudio.com/support-contact.html#ns for further details.
Thank you.
Date published: 2021-06-06
How can I turn the speaker off while it is on the charger? I would like to leave it on the charger but be able to turn it off. When I turn it off while on the charger it just turns itself back on again.
Try turning off the Bluetooth of any device paired to the speaker to check if these devices are causing your speaker to power up when it detects them.
Date published: 2021-06-06
Does a JBL portable have connect+ or party boost or can you connect it with other JBL speakers?
Our JBL Link Portable doesn't have Connect+ or PartyBoost. Once it's set-up with the Google Home app, you can create a speaker group with other Google Chromecast speakers that you have so that they can play the same music at the same time.
Date published: 2021-06-06
How many bluetooth devices can Link Portable stream to? Does speaker cut out when streaming to other devices?
Thank you for your question.
Your query will need further investigation by one of our live agents.
Please do not hesitate to contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance.
Please see https://uk.harmanaudio.com/support-contact.html#ns for further details.
Thank you.
Date published: 2021-06-06
If I connect both of these within the google home app will it give me stereo sound or just mono from both speakers?
Connecting 2 JBL Link Portable speakers via the Google Home app will only give you mono sound.
Date published: 2021-06-06
Can I play my music stored in itunes through the speaker? Thanks
Thank you for your question,
yes you can via Bluetooth.
Date published: 2021-06-06
Will leaving it on the charging Dock continuously for use as a Google assistant destroy the battery in the long term?
Thank you for your question.
Home assistant speakers are designed to be kept connected to the power in order to be constantly available to use. This means this will not affect battery life.
Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance.
Please see https://uk.harmanaudio.com/support-contact.html#ns for further details.
Thank you.
Date published: 2021-06-06
Can this be group with other Alexa devices such as the Echo products for multi-room setting? Thanks.
JBL Link Portable has Google Home and Google Assistant. It can be grouped with Google Home compatible speakers through the Google Home App. Please check with Amazon support if your Amazon Echo can be grouped with Google speakers.
Date published: 2021-06-06
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