Return Restrictions

 

You may return any item you purchased on JBL.com, within 30 calendar days of your package being delivered, subject to the terms & exceptions below.

Extended returns: Orders placed from November 3, 2020 through December 31, 2020 can be returned up until January 31, 2021.

We will gladly exchange your product for the same model (subject to availability) or give you a refund for the full amount of the merchandise including taxes. Gift wrap and shipping charges are not refundable.

Personalized product exclusion: Once personalized orders have been processed, they cannot be cancelled or returned.

A return authorization is required for any exchange or refund. Any product shipped to us without a return authorization will be returned to the sender address. Once you obtain a return authorization, we will provide you with a return shipping label. You are responsible to securely pack the product and all the original contents. We strongly recommend that you use the original packaging, if available.

To return a product, click here.

For warranty service, click here.