When I set up Google Home first with the unit, then bluetooth....works like a charm. Directions do not say that. Sad. I won't make inference as to why, here...

There is no EQ settings icon for this device on the Google Home app. I would also like to know how to adjust bass and treble.

Yes, given that your JBL Link Portable is already connected to your home WiFi after setting it up using the Google Home app. You can simply say "Hey Google, turn on Bluetooth" or "Hey Google, pair Bluetooth" and then check the Bluetooth settings on your computer if the speaker is already detected.

Based on the average cup holder size of 2"x 9/16", it won't fit. Our Link Portable's dimensions are 3.5" x 6.7".

Thank you for your question. The JBL Link series support Amazon Music, which is supported through Chromecast but Alexa is not supported as they use the Google Assistant instead. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

The JBL Link Portable has battery built-in, so it will shut down as it would with LINK 10 and 20 on a battery to save power when not being used for about 15 minutes or more.

We would like to get more information to help you out, please contact us so we can assist you: https://bit.ly/2zwFkYM

When the refurbished device is purchased on our website, it is covered by our 1-year Harman warranty.

Our JBL Link Portable have a PCM (Protection Circuit Module) and charge management IC built-in, that manages and detects when charging the unit. Once the unit is fully charged it will cut off the current to protect the battery. There's no harm in using the unit while it is connected to a power source and you can use it as a powered speaker. However, if you'd like to save energy, you may unplug the speaker. Also, avoid getting the charging cradle wet because you'll need to plug it into a power source.

Our JBL Link Portable has IPX7 waterproof rating, you could take it to the beach or the pool without worrying about spills or even submersion in 1 meter of water for up to 30 minutes. Please make sure that the speaker is dry before charging again.

The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use. To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather.

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JBL Link Portable is running on battery and will turn off to save power when not being used for about 15 minutes or more. However, when plugged in, it will go into standby mode and can be woken up by speaking, just like other non-portable Link units.

You can sync as much JBL Link Portable as your wireless bandwidth allows it.

Thank you for your question. It is possible for the lights to be off if the speaker is taken out of his charging disk and then turned off. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

We'd like to work with you directly so we could try some troubleshooting with your JBL Link Portable. Please reach out to our Customer Support through here: https://bit.ly/2Jc8wJp

We would like to get more information to help you out, please contact us so we can assist you:https://bit.ly/2zwFkYM

Yes. Our JBL Link Portable can be used while it is docked on the charging cradle. Please note that the unit will go into standby then turn off after 10-15 minutes of inactivity.

Thank you for your question. Try talking a bit faster, it can be that sometimes at thinks you have already finished talking. If the problem still comes, please contact us directly at the following address: https://support.jbl.com/de/de/customer-service/contact.html Kind regards

When the GA button is activated on the Link Portable, the microphone is 'un-muted' and becomes ready to listen to your request. It won't re-mute itself after this request has been completed however. I hope this helps.

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The only way to connect JBL Link Portable with JBL Soundbar 5.1 is to have Google Chromecast on your TV and set-up a Google Home account where you can create a speaker group. After that make sure to add both your TV (with the connected soundbar) and Link Portable set-up on your account. Create a speaker group and then just start playing your favourite music.

The notification chime sounds of JBL Link Portable cannot be lowered or disabled as it is already programmed in the speaker to help the user know that the device is powered on or connected to a device.

Thank you for your question. I am sorry to read that you are having issues with your JBL Link Portable. We would suggest you to try the following to see if it may solve the issue: -Try to move your Link Portable closer to your router. -Try to disconnect as many WiFi devices as you can. -Reset the speaker. ​​​​​​​-Press and hold the Mute button or Microphone off button for 13> seconds (For all models). -The LINK speaker will reboot itself. -After 30-45 seconds you will hear a welcome message. -The LINK speaker is now in setup mode. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Try turning off the Bluetooth of any device paired to the speaker to check if these devices are causing your speaker to power up when it detects them.

Our JBL Link Portable doesn't have Connect+ or PartyBoost. Once it's set-up with the Google Home app, you can create a speaker group with other Google Chromecast speakers that you have so that they can play the same music at the same time.

Thank you for your question. Your query will need further investigation by one of our live agents. Please do not hesitate to contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

Connecting 2 JBL Link Portable speakers via the Google Home app will only give you mono sound.

Thank you for your question, yes you can via Bluetooth.

I see that you're having an issue with connecting to your JBL Link Portable via Bluetooth. This unit requires you to setup up via the Google Home app to enjoy its features including the Bluetooth function. Once you've completed the setup, you may press the Bluetooth button or ask the speaker to "turn on Bluetooth". From there you can definitely connect your mobile devices without any issues.