Thank you for your question. I would suggest contacting the Harman Customer Support team by telephone, email or chat in order to receive direct assistance with your query. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details.  Thank you.

Our JBL Partybox On-The-Go has a Lithium-ion 18Wh Battery (7.2V @ 2500mAh)

Thanks for your inquiry. Theoretically, You could use our JBL Wireless mic set and connect 2 more mics to have 4 wireless all in all or You can go down the mixer route and just send an unbalanced line-level signal to the guitar input and get as many mics as the mixer allows.

Thanks for reaching out. Please check if your JBL Partybox On-The-Go was successfully upgraded by pressing and holding the “Volume -” & “Bass Boost” buttons simultaneously for 4-5 seconds. The unit will broadcast by voice the software version loaded on the unit. Also, if you're still experiencing intermittent issues where the unit sometimes will not enter Charging mode at 1st plug-in of the power cord, then that's the time that you'll have to update it. If you need further assistance, please contact our customer support. We're here to help.

By default, the wireless microphone or our JBL PartyBox On-The-Go comes pre-paired with the speaker at factory. There is only a designated frequency for the wireless microphone and the speaker.

Our JBL Partybox On The Go is designed for music streaming while connected to phones, tablets, and laptops. It's not recommended that our portable Bluetooth speakers would be used to connect to a TV. These speakers are not equipped with apt-X-HD low latency audio codec and may cause audio-video delays but as an alternative, you may use an aux cable to connect the speakers to the TV to prevent audio delays.

If the wireless microphone does not turn on after replacing the batteries with a new set, there might probably have an internal issue. You contact our customer support for further assistance.

Thanks for your inquiry. If one of the wireless mics is not working, we recommend the following: 1. Turn off the speaker. 2. Turn on the mic and place it on top of the speaker. 3. Turn on the speaker. 4. The speaker should automatically pair with the new mic within 3 minutes and play a notification sound. If you need more help, please reach out to our customer support for assistance.

Thanks for your inquiry. To update the Firmware of your JBL PartyBox On-The-Go, you will need a USB memory stick with at least 50Mb of available storage capacity and the AC power cord of the unit. Then, install the software upgrade located under "Documents and Downloads", named "Firmware Update for Partybox On-the-Go Version 38, 03/22/2022". You will need to UNZIP the software ZIP file “PBG_FW_202009100_Ver38_M_159.bin” onto the main root directory of the USB memory stick. The actual software file “PBG_FW_202009100_Ver38_M_159.bin” must be on the main root directory of your USB memory stick. We recommend that there be no other files in the main “root” directory of the USB memory stick. If the root directory does contain any existing files, we recommend that you either remove them or save them to a separate folder on the memory stick. If you need more help, please contact our customer support.

Our JBL Partybox-On-The-Go is not compatible with the Partybox 100. . You may only connect the PartyBox On-The-Go with the same model via TWS.

Thanks for your inquiry. Our JBL PartyBox On-The-Go can be used with any wired microphone that plugs into the mic gain port. You can also connect another wireless microphone (sold separately). A maximum of two wireless microphones, or one wireless and one wired, are supported. So you can sing a duet with someone else.

We're here to help you with your JBL PartyBox On-The-Go. Please ensure your USB storage device is formatted with FAT16 or FAT32. The audio files on the USB storage device must be in the root folder and contains the supported audio formats, such as .wav, .mp3, and .wma. In addition, check if there's any debris or bent pins in the USB port or try to use a different USB stick to see if the same issue occurs. If you need more help, please contact our support via our official website or toll-free hotline.

Our JBL PartyBox On-The-Go is compatible with your PC Laptop via a 3.5 mm audio cable.

The JBL Partybox On-The-Go does not have the ability to connect to headsets. The speaker will act like a audio target device (just like your headphones), rather than a source (like your phone which is playing music), meaning both your headset and speaker will be expecting an audio source to connect to them.

The part number for the power cord of our JBL PartyBox On-The-Go is 51-B80150-0LR01-M. It is a regular figure 8 AC power cord.

Our JBL PartyBox Series can be used while plugged in. There's no harm in using the unit while it is connected to a power source. Our products have PCM circuits that manage the charging of the battery. However, if you'd like to save energy, unplug the speaker.

Thanks for your inquiry. Yes, you can connect a Keyboard through the guitar input of our JBL PartyBox On-The-Go.

Our JBL PartyBox On-The-Go can connect wirelessly via TWS. To do this, hold the Bluetooth button on both speakers simultaneously for more than 5 seconds. The speaker that is connected first to the source device will automatically be the left channel. If you connect an instrument or microphone to one Partybox speaker while using TWS, the audio will only play through the speaker where the microphone or instrument is connected/ paired. You will not hear the instrument or microphone in both speakers while in TWS.

Thanks for your interest. We sell shoulder straps for our JBL Partybox On-The-Go here's the part number: IOT103006-0001. Please contact us so we can assist you: https://support.jbl.com/us/en/customer-service/contact.html

Please call us for checking the availability and placing an order for the JBL PartyBox On The Go wireless mic. (800) 336-4525 Mon - Fri: 9:00 a.m. - 11:00 p.m. (ET) Sat - Sun: 9:00 a.m. - 5:00 p.m. (ET)

Thanks for your interest in our JBL wireless microphone set. Since this product is currently out of stock on our website, we highly suggest checking with any third-party sellers online for availability.

Our JBL Partybox On the Go can be used with a wireless microphone. You can contact us if you need assistance with purchasing an additional wireless microphone. http://bit.ly/2WocMfi

Yes, our JBL PartyBox On-The-Go can connect two wireless microphones simultaneously. You can contact us if you need to purchase an additional wireless microphone.

For the latest firmware, please visit the Specs & Downloads section of the JBL PartyBox On-The-Go webpage to download the zip file.

Our JBL PartyBox On the Go comes with a single microphone when purchased. The PartyBox on the Go can support connection with 2 microphones at the same time. Visit our website to get more information about this product. https://bit.ly/39bRCYf

This will depend on the size of the venue/party but our JBL PartyBox On-The-Go will be loud enough to use as a PA system as it has an Output power of 100 watts.

Thanks for your inquiry. Our JBL PartyBox On-The-Go is much louder because it has a rated power output of 100W compared to our JBL Boombox which has a rated power of 2x30 watts.

You may use a 2nd wireless microphone with our JBL PartyBox On-the-Go as long as the Bluetooth receiver of the microphone is plugged into the mic port. We recommend purchasing our JBL wireless microphones as other brands might have connectivity issues or you may simply connect a 2nd wired mic and plug it straight into the mic port.

Our JBL Partybox on the Go comes with a wireless microphone already linked with the speaker as a factory default setting. You can add a wired microphone to be plugged into the mic gain port located at the top of the speaker. You can also connect another wireless microphone (sold separately), A maximum of 2 wireless microphones are supported or 1 wireless and 1 wired. So, the answer to your question is yes, you can sing in a duet with another person. If you have other questions or concerns, contact customer service at. https://bit.ly/3x5m7d1

Thanks for your question. Our JBL PartyBox On the Go doesn't have a mount to connect a tripod stand.