Dear PJG1, Thank you for your question. Depending on the Bluetooth transmitter used, and obstacles like walls in the way, which may reduce signal strength, the range is about 10 meters / 33 feet. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details.  Thank you.

Our JBL Flip 5 in color red is bright red.

We're sorry to hear about what happened. Here are some troubleshooting steps for us to check your JBL Flip 5: 1. Please avoid placing the speaker where there could be wireless interference ex. Wifi routers, because this can cause static noise. 2. Try using a different music player and if you're using an equalizer, turn it off. 3. Try to pair the speaker to a different source ex. 99phone, tablet) for us to check if you'll experience the same problem using a different device. You may also reset the speaker to check if this can help fix the problem: While the unit is On, press Volume + and Phone (Play) button at the same time for 2-3 seconds until the unit turns off. It has now been restored to factory default settings. If the problem persists, please contact us so we can check your options: https://support.jbl.com/us/en/#contact

Hi there, our JBL FLip 5 must be connected to a music source via Bluetooth. Please visit our website and consult our Bluetooth Pairing Guide : https://support.jbl.com/us/en/product-support/bluetooth-pairing-guide.html

Our JBL Flip 5 has a volume plus and minus buttons.

Unfortunately, parts for our JBL Flip 5 are not available. If you have other questions, please reach out to us at https://bit.ly/2Jc8wJp

We have a one-year limited coverage for our products. Please reach out to our Customer Support so we could explore your options. We're here to help.

No, you will need our JBL app to connect the two JBL Flip 5.

Using a JBL Product in "Bypass mode" voids the warranty of all damages made in the product and voids the manufacturer's warranty. Retailer warranty will be on their discretion of the damage made.

We would like to get more information to help you out, please contact us so we can assist you:https://bit.ly/2zwFkYM

The battery indicator is never always on. It lights up whenever you plug it in to charge, turn the speaker on, or whenever you press a button.

The Bluetooth range varies. However, you should get up to 15 meters (just under 50 ft) when using the product indoors. If you are using the speakers outside, conditions vary based on surroundings and obstructions.

Hi there, the new Flip 5 does not include the internal microphone. Due to the overwhelming response we received from customers complaining about the music stopping when a phone call was received from their connected device, our product designers decided to remove the internal microphone to prevent this from happening. Because the microphone was removed, voice assistant is no longer possible. Please follow us for news and updates.

Yes, you can pair 2 JBL Flip 5 in stereo mode using the partyboost feature. You can also link multiple JBL partyboost-compatible speakers together. Please visit our website to get more information about this product. https://bit.ly/3klCgp5

The JBL Flip 5 will not ring when a call comes since it doesn't have the speakerphone capability. The notification and call will go through your phone. If you have more questions, please reach out to our Customer Support. https://www.jbl.com/support-contact.html

Hi there, our JBL Flip 5 doesn't have a voice assistant nor a speakerphone like the Flip 4, instead, it has an improved sound quality and a new feature called JBL Partyboost which lets you connect up to 100+ speakers with the JBL Partyboost feature.

Hi there, thanks for the question. Our JBL Charge 4 features a proprietary developed driver and two JBL Bass Radiators that intensify sound with strong deep bass and you can also charge your devices with it as well such as your smartphone. You can also connect the Charge 4 to other JBL speakers that have the JBL Connect+ feature built-in. Our JBL Flip 5, despite its size, can put out its own high levels of high-quality sound and bass for a small speaker with its main feature being portability. You can check out this link to get to familiarize yourself with both high-quality products: https://support.jbl.com/us/en/

Our JBL Flip 5 doesn't require an internet connection and has a feature that allows other JBL PartyBoost speakers to connect to each other.

If you simply press on the JBL Partyboost button on both of our JBL Flip 5, they will only play mono together. But with our JBL Connect app, you can play them through stereo. If you need more help, please contact us here: https://bit.ly/2zwFkYM

For parts external parts availability of our products, please reach out to our Customer Support so we could assist you. You may call us at 800-422-8027. Monday to Friday from 9 am to 11 pm (ET), Saturday and Sunday 9 am to 5 pm.

Thanks for your inquiry. When charging the JBL Flip 5, the blinking LED shows how far charging has progressed. When fully charged, the LED lights will turn off.

Our JBL Flip 5 is designed for music. It can't receive calls since it has no mic and speakerphone function. You may check our JBL Flip 4 which has a built-in microphone that can be used as a speakerphone.

The Bluetooth range of our products varies. You should get up to 10 - 15 meters when using Flip 5 indoors. When using the speaker outside, conditions vary based on the surroundings. For the best connectivity results, please make sure that the devices have a clear line of sight between them.

This is a known issue, and our IT's are currently working on our page. This error is caused by our users clicking "Add to Cart" before the page loads completely. We advise our customers to go back to the previous page, click back into the Product Detail Page, wait 15-20 seconds to allow the page to load completely, and then proceed with "Add to Cart". If you need more help, please reach out to our Customer Support. https://www.jbl.com/support-contact.html

The USB-C connector of our JBL Flip 5 is only for charging purposes. Adaptors will not work with it.

We would like to get more information to help you out, please contact us so we can assist you: https://bit.ly/2zwFkYM

Our JBL Flip 5 speakers does not support speakerphone mode.

Our JBL Flip 5 power rating is 5V 2A. If you're going to charge the speaker to a different country, we suggest using an adapter.

JBL Flip 5 has the PartyBosst feature, which allows you to connect other PartyBoost enabled speakers. The JBL Connect App allows you to set the speakers of the same model to be on stereo mode. We'd like to know more information and try some troubleshooting steps so we could isolate the issue. Please reach out to our Customer Support, and our representatives will reply within 24-48 hours. https://www.jbl.com/support-contact.html

Please use your source device to increase your volume if our JBL Flip 5 is at maximum volume. If you need more help, please contact us here: https://bit.ly/2zwFkYM