E25BT
$19.99 Price reduced from $59.95 to Save 67%
3.1 (155)
Write a review
E25BT JBL Signature Sound - Image

JBL Signature Sound

Signature JBL Sound in a compact, stylish design.

E25BT Up to 8-hour battery life - Image

Up to 8-hour battery life

Enjoy up to 8 hours of uninterrupted wireless audio.

Features

E25BT Seamlessly switch between devices - Image

Seamlessly switch between devices

Effortlessly switch from music on your portable device to a call from your phone, so that you never miss a call.

E25BT Three-button universal remote with microphone - Image

Three-button universal remote with microphone

Compatible with most smartphones, allows for easy music control and hands-free calls.

E25BT Multiple size ear tips - Image

Multiple size ear tips

Get the perfect fit and comfort with the ear tip that suits your ear.

E25BT Carrying pouch - Image

Carrying pouch

Keeps your headphones protected when on the move.

E25BT Neck clip - Image

Neck clip

The neck clip lets you easily and comfortably keep your headphones in place.

Specs & Downloads

Item# JBLE25BTBLK

Description

Go the distance with awesome sound, wirelessly.

JBL E25BT in-ear wireless headphones deliver the signature sound of JBL with up to 8 hours of battery life and a convenient neck clip to keep them in place comfortably even over extended periods of use. You can also seamlessly switch from music on your portable device to a call from your phone, so that you never miss a call. Add to this the convenience of a three-button remote and microphone and the various colors they come in, and you’ll have a hard time taking them off.

General Specifications

Ear tip material
Silicon
Driver size (mm)
8.0

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB)
102dB
Dynamic frequency response range (Hz)
20 Hz - 20 kHz
Impedance (ohms)
16.0
Number of drivers per ear
1.0

Dimensions

Headphone cable length (cm)
55.5
Headphone cable length (ft)
1.8
Weight (g)
16.5
Weight (oz)
0.58

Control and Connection Specifications

Bluetooth profiles
HFP v1.6, HSP v1.1, A2DP v1.2, AVRCP v1.5
Bluetooth frequency
2.402GHz-2.48GHz
Bluetooth transmitted modulation
GFSK, π/4DQPSK, 8DPSK
Bluetooth transmitter power
0-4 dbm
Bluetooth version
4.1

Battery

Charging time (hours from empty)
2.0
Maximum music play time with ANC off (hours)
8.0
Maximum play time (hours)
8.0
Maximum talk time (hours)
8.0

Features

3-Button Remote/ Mic
Yes
Carrying pouch
Yes
Hands Free Call
Yes
JBL Signature Sound
Yes
Multi-Point Connection
Yes
Rechargable battery
Yes
Speed charge
No
Wireless
Yes

What's in The Box?

  • 1 x Pair of JBL E25BT Headphones
  • 1 x Charging Cable
  • 1 x Quick start guide
  • 1 x Warning Card
  • 1 x Warranty Card
  • 1 x Safety Sheet
  • 1 x Carrying Pouch
What's in The Box?

Documents & Downloads

Reviews and Q&A

Customer Reviews

Rated 1 out of 5 by from Faulty after a week of use bought these earphones before going away on holiday and was amazed at the sound quality at first, soon after with little use at all they began to not connect to my phone. Even after leaving the earphones in charge for 4 hours then trying they were still unable to connect despite that being more than enough time in charge to do so. Since my last attempt i have stopped trying to use them altogether and have went back to my old, wired earphones. I am very surprised at this product as i had good expectations from them as i have used JBL in the past and enjoyed their products.
Date published: 2018-08-01
Rated 2 out of 5 by from Sound is good but the bluetooth signal is not I bought this wireless in-ear headphones and received it about a week now. I have used it everyday and have no problem pairing it with my phone or computer. The sound quality is good. I used it while jogging. The only issue I currently have is that from time to time, it kept disconnecting from my phone even thought the bluetooth indicator still indicated that my phone connected to it. So, I have to toggle that bluetooth button off and on to reconnect to the in-ear headphones. I don't know why this is an ongoing problem. I don't know if anyone else experienced this. Otherwise, the sound quality is good.
Date published: 2020-04-11
Rated 3 out of 5 by from Good but the neck clip was dissapointing I've purchased this model about 2 months ago and have been used it on daily basis ever since. PRO'S: Great bass & quality of the sound is amazing! Battery lasts good, up to 7 hours easily; chargining it is not a hassle either CON'S: Perhaps not the best choice if you are looking for a sound proof pair of headphones. If you stop using it for few days, the bluetooth connection with the phone has to be renewed as it is not recognised anymore.... THE NECK CLIP which was the whole reason why I chose this model has broken yesterday and I'm looking everywhere to purchase a new one, but without any success.
Date published: 2018-11-05
Rated 4 out of 5 by from Good & Simple I've got this earphone couple months ago. mostly uses when i'm on the go (public bus, walking, on the bike) overall the earphone is quite good, if you find the simple earphone, east to carry, this E25BT could be your good option. Pro: - quite good sound quality - simple form factor, not bulky, easy to carry - braided cable help me so much - in-ear is the only earphone that fit to my ear - free pouch & bright orange micro-USB cable Cons: - not "bassy" sound earphone type - the location of power button and LED indicator should be not separate (confusing) - no skip/next button support for iOS
Date published: 2017-10-19
Rated 5 out of 5 by from Overall i just bought these and so far i love them, they sound way better than i thought they would, very loud blocks out other sounds when you have these in, bluetooth connection was easy and quick battery is good, i dont know how long it takes to charge fully but right out of the box it lasted 7 hours which is amazing.
Date published: 2017-03-29
Rated 2 out of 5 by from Good except that.. I am a JBL fan but as far as this device is concerned, I'm changing my mind. Sound quality is ok. Battery life is good. But I am not satisfied because of the following reasons: 1. Mouth piece does not work well unless you put it directly to your mouth 2. Bluetooth connection is slower compared to the other bluetooth earphones I've tried 3. The clip is easily broken. The first clip was broken in 2months. I got same clip from my friend and got broke after 3 months. I complained all these things to the customer service, sadly, she told me that they don't accept if accessories are broken.
Date published: 2018-06-01
Rated 4 out of 5 by from Good quality and easy to use for a good price. Of course I've had better headsets before, but these where wired. Now, I really wanted a wireless model. Because it's always risky to buy in-ear headphones, I had to gamble. I did not want to gamble to much, and this one seemed to have a good price/quality ratio. And I can conform that. The focus is a little too much one the lower frequencies, but that can be good or bad, depending on the type of music. For me it;s mainly classic rock. So some songs sounded really good, but songs on the higher frequency side, it can get a bit tinny. But other than that, it's a great device for this price.
Date published: 2017-05-22
Rated 1 out of 5 by from The clip broke after the first time I used it. I bought this at an airport (I was overcharged, thus the poor value rating for me personally) and used it on one flight. The second time I took it out of the bag to use it, the clip had broken completely apart and is totally worthless. the earbuds don't fit easily into my ears and it's a bit clumsy to use in regard to the controls. There's no way to really know if it is on once you clip it to the back of your shirt and I struggled to use the middle button effectively to start and stop the book I was listening to.
Date published: 2018-07-11
Rated 5 out of 5 by from Great for the Price I thought these were going to be weak headphones especially for the price but when I got them they have good bass and sound quality also not as heavy as I expected great for the pricing and all around a good product
Date published: 2017-05-20
Rated 1 out of 5 by from Horrible Product I wrote a review a couple weeks ago on these headphones. The light stays frozen blue and doesn't respond to any input on the buttons. On top of that, the clip just broke on me now. Very unhappy customer here.
Date published: 2018-04-30
Rated 1 out of 5 by from Avoid. Stopped working These worked well for about 1 month but then it would not turn off when I pushed the off button. So now unless I have them constantly charging I can't use them. Useless.
Date published: 2018-04-21
Rated 1 out of 5 by from Battery died with in 1 month I bought E25BT wireless headset, worked for 1 month without any issue and its dead now.
Date published: 2019-04-11
Rated 3 out of 5 by from OK w/Phones & Laptops - TV will Destroy Battery!! The earbuds were working ok until I connected them to my Samsung smart TV. It worked fine w/TV for a few minutes then stopped working altogether. They would not connect to anything after the TV test. I contact support to find out the signal from the TV drains the battery too fast which causes permanent damage. They are sending me a replacement BUT I do not understand why there is no warning in the manual. One simple sentence like "Please note: These earbuds are for phones and laptops only." would do the trick. Otherwise, they work OK and sound pretty good for the price.
Date published: 2017-07-16
Rated 5 out of 5 by from Use for running and it is really good! For anyone complaining about earpieces falling out of ear, please jut search for custom earbuds. For me the smallest buds fit the best and doesn't fall out while I'm going for a run. Sound quality – as usual the best and there isn't anything to change. Battery – 8 hours is enough and charging doesn't take long.
Date published: 2017-03-28
Rated 4 out of 5 by from Great for Working out I've had these for around two weeks and am overall satisfied. The only unsatisfactory thing about them is they are not the greatest for phone calls. The person on the other side can never hear me unless I either shout or bring the mic unreasonably close to my face. Other than that I absolutely love them. I always have them on me because while they are excellent when I'm working out they are great for just general music listening and watching a movie on a device.
Date published: 2017-06-26
Rated 2 out of 5 by from Nice design but always problems connecting I really like the design of these earphones as they are discrete compared to most other Bluetooth headphones with a neck band. Unfortunately I am always needing to 'forget device' and re add it on the tube most mornings. It just refuses to connect otherwise. Very frustrating.
Date published: 2017-03-14
Rated 1 out of 5 by from Big disapoinment ! Bought this a week ago. Had problems connecting BT from the beginning and now totally broken without anything that has happened to the device. Power does not go on, does not connect to any device any more. Comfortable to wear and ok sound for the two times used….
Date published: 2018-11-03
Rated 1 out of 5 by from Item Didn't work when I tried it was fresh from the box I turned it on to connect to my phone and it connected but then instantly disconnected and it wouldn't turn on after I tired to plug it in to charge and it was fully charged.
Date published: 2018-12-24
Rated 5 out of 5 by from Love them they are loud which is important so you can hear the music and they have incredible bass.
Date published: 2018-12-20
Rated 1 out of 5 by from Bad product I purchased this product a week back. This product is not worth even rs 200. I thought I only was getting headache by wearing these headphones, my son also complained the same. Waste of money.
Date published: 2018-08-25
Rated 2 out of 5 by from iPhone connection problems Have owned this set for a few weeks. Very comfortable and they sound great. However the blue tooth connection with my iPhone 8plus leaves a lot to be desired. I end up having to “forget this device” on my iPhone Bluetooth settings and repair the earphones every time I want to use them it seems. They should automatically reconnect like most other Bluetooth devices once they are paired. Thinking about returning them.
Date published: 2018-04-18
Rated 5 out of 5 by from Best BT buds for the price I bought this online for the bargain price of $19.95, shipping and tax incld. I like everything about them except for 2 things. 1. I like my music sound deafening loud and these aren't quite loud enough. 2. The control buttons are difficult to get the hang of. There isn't enough of a feel difference to hit the right button. Great little case and a collar clip guarantees that you won't loose it if a bud pops out.
Date published: 2019-12-31
Rated 5 out of 5 by from Awesome Earbuds I bought a pair last week and they have totally rocked. They have an AMAZING sound quality that I always expect from JBL products; great range from highs, mids, and lows; and they are very comfortable. They stay powered for the whole day even on full blast. They block outside noise out VERY well. They are overall great headphones. Another great product by JBL!
Date published: 2017-08-21
Rated 2 out of 5 by from Audio sounds ok but terrible mic for phone calls Terrible microphone for phone calls - which of course can be disabled but this is essentially less functionality than ordinary wired headphones provide. Seems it is also not possible in the android OS to use the phones microphone whilst using the Bluetooth earbuds for listening - so you quickly end up wishing you just bought more expensive headphones that worked properly. Pretty good sound though, plenty of bass.
Date published: 2017-11-25
Rated 1 out of 5 by from won't charge had them a few weeks and now they won't charge. have tried lots of different cords. the light comes on for 2 seconds then goes off
Date published: 2019-02-24
Rated 5 out of 5 by from Amazing! I have owned these for a year and they have been excellent. I love how small they are, they are very comfortable.
Date published: 2018-11-13
Rated 4 out of 5 by from Great sound quality, connectivity issues Although these headphones sound great, here are my problems with them: The weight is not evenly distributed so if you're not clipped in, they fall out pretty easily. But that is secondary to sync issues that occur while watching Facebook videos. Audio and video are out of sync; which does not occur with my other bluetooth devices. I'm hoping JBL comes out with a firmware update to solve these issues.
Date published: 2017-04-01
Rated 1 out of 5 by from Does not connect with Samsung Phone or verizon tab I bought and received this time to day. I ave had it plugged into a charger with the usb orange cable. A small light ignites then disappears. I really cannot figure if it is charging, how long it takes to charge and whether is is fully charged. The documentation is useless in at 10 different languages. I have tried to connect it bu Bluetooth to my samsung S7 android phone and it does not find it. I have tried googling for support to no success. There isa support phone number and after spending 15 minutes in a que and speaking to someone reading a script , she had no capability of providing a solution. The description read greatly however there is no performance. I will try again in the morning and if it does not work, return it for a refund. JBL has a GREAT Reputation of quality and delivery however this is a real DUD. I cannot give any stars because i have not gotten it to work
Date published: 2018-08-30
Rated 2 out of 5 by from Bad quality of accessories The grip holder (clip) is not that strong it can get broke easily and it will not be comfortable to use
Date published: 2017-09-02
Rated 5 out of 5 by from Love These! I just bought my second pair of these because I love them so much! I have one at work and one at home. The sound is great and the noise cancelling is perfect. They are lightweight and the shirt clip comes in handy when I'm doing any kind of vigorous movement. I highly recommend these earbuds to anyone! Just do not get bug spray on the clip or it will eat away at the color...learned that the hard way.
Date published: 2020-07-11
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Product Q&A

is there a difference in sound quality between JBL Tune 110BT and JBL E25 BT and which is better?

Asked by: Mina_91
The E25BT has different materials made from the Tune 110BT and the E25BT would sound better.
Answered by: Mario at Customer service
Date published: 2021-06-06

When connected to mac book air, the voice kind of stutters. specially when i increase the volume 

Asked by: zaheer
We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Answered by: Ren at Customer Service
Date published: 2021-06-06

Hai my bluetooth heatphone is not charging

Asked by: Alimd
Hi, Thank you for your question. Sorry to hear about your headphone not charging anymore. Please try to use another cable for charging and a different charging adapter. If that does not help, then contact the place of purchase for warranty help.
Answered by: Danny HARMAN
Date published: 2021-06-06

Dear support team, thank you for your awesome product. However, I have a small issue when 2 devices are connected to the headset. When I'm streaming music from my laptop and have incomming call, the voice is corrupted until I mute music.Firmware update?

Asked by: Alexei
This could mean that there was interference between the laptop BT signal and the phone, assuming that the phone call was made thru the smartphone and not using the laptop, if it was on the laptop using an application (skype, etc.) then this issue could be within the laptop itself, application might need to be updated or the driver/software of the laptop itself utilizing the BT connectivity. We suggest to isolate the issue by removing the laptop from the scenario and just use your phone for streaming music and taking in calls to test you will still experience the same problem, for further assistance we suggest that you submit a case at https://www.jbl.com/support-contact.html and our Customer Support team will assist you with this case.
Answered by: Mel at Customer Service
Date published: 2021-06-06

Is this waterproof

Asked by: Trevor14
No, the E25BT is not waterproof.
Answered by: Zoe at Customer Service
Date published: 2021-06-06

After the Win10 April update every time I shutdown the pc or enters in sleep mode the headphones cant connect properly. They are recognized and windows tries to connect, but the headphones shutdown completely. I have to remove the device and pair again.

Asked by: dreamfalcon
We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Answered by: Mario at Customer service
Date published: 2021-06-06

I need the clip for these headphones. Do y’all sell just the part I need. 

Asked by: Jaime81
Yes, we do sell the clips separately We would like to work with you directly to help you with your issue. Please contact our toll-free number at 1-800-336-4525 and the Customer Service Team will be more than happy to assist you.
Answered by: Steven M
Date published: 2021-06-06

Will they synch to iPhone 5?

Asked by: Dgarcia331
Yes, It should work well with your iPhone 5, If you're having trouble pairing it to your JBL E25BT ,Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Answered by: Mario at Customer service
Date published: 2021-06-06

where is it made ?

Asked by: Antony Lee
The E25BT is made in China.
Answered by: Miko at Customer Service
Date published: 2021-06-06

How can I get I replacement clip? Mine broke. love theses earbuds! But they need the support of the back neck clip.

Asked by: robbie22
We would like to work with you directly, I noticed that you are in Canada, please submit a case at http://ca.jbl.com/other-support-134 and the Customer Service team will be more than happy to further assist you.
Answered by: Mario at Customer service
Date published: 2021-06-06

Hello, last month i bought E25BT.last week during my run, it turned off automatically. then i tried to charge again and then it worked as per normal. Yesterday i used again for my run ,it went off again.Now not charging not turning on also.Pls help. :)

Asked by: Sensumi
I’m sorry to hear that you are having issues with the E25BT. Please try using a different charging cable to isolate the issue. Also try plugging it into a different power outlet. If you are still having issues, please send an e-mail to support.apac@harman.com and our Customer Service Team will be more than happy to assist you.
Answered by: Joe G at Customer Service
Date published: 2021-06-06

I bought these (E25BT) earlier today (6/30/2017) and let them charge for 2+ hours before first powering them on. It doesn't appear they've charged at all; no indicator light(s), no power or charge at all. What is wrong?

Asked by: loveandsqualor
I'm sorry to hear that you are having issues with the E25BT. The E25BT comes with a factory charge which can be used out of the box. There should be a constant light in the E25BT while charging takes place. When charging is complete, the LED status is off. Try powering ON the unit by pressing and holding the power button (middle button) until you see a blue light at the bottom part of the remote. Once you see the blue light blinking, it means that its on pairing mode. Try connecting your device with the E25BT. If you're still experiencing issues, please go back to the store where you purchased it from and they will be able to help. If this was purchased from us directly, please submit a case at www.jbl.com/support-contact.html and our Customer Service team will be glad to assist you.
Answered by: Miko at Customer Service
Date published: 2021-06-06

Frequently the E25BT loses signal with the player and freezes with the blue light ON. It does not power off or respond to any key. Only connecting it to a charger (and disconnect) it allows to be ON1. How can I reset it without the need of charge it?

Asked by: petere
I’m sorry to hear about the issue you are having with the E25BT. Unfortunately, it has no reset function. I noticed that you are in Portugal. If you are still experiencing issues, please contact the store that you purchased the E25BT from and they should be able to assist you, or at least guide you to those who can.
Answered by: Miko at Customer Service
Date published: 2021-06-06

Neck clip broke first use. How do I get a new one?

Asked by: Dan Q
Hi. That is most unfortunate, and should not happen, of course. Normal procedure would be to go back to the place of purchase to get this problem solved over the warranty. If you bought directly from JBL web shop, please contact JBL customer service, who will help you.
Answered by: Bo Harman
Date published: 2021-06-06

My is Blocked with the blue light on. Buttons don't respond and I have to connect to a plug or laptop to 'reset' it.

Asked by: diegogozer
We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Answered by: Ren at Customer Service
Date published: 2021-06-06

how about noise cancellation when you on a phone call the person you are talking to will hear you well or will hear the surrounding noise

Asked by: aaelkhouly
Unfortunately, The JBL E25BT does not have noise cancellation feature.
Answered by: Mario at Customer service
Date published: 2021-06-06

How do I know when JBL EB25T is fully charged?

Asked by: cooldaddy
The JBL E25BT has an LED Indicator on the control panel that will flash a solid blue light once the battery reaches 100%.
Answered by: Steven M
Date published: 2021-06-06

Hello, how long should I charge it on plug please?

Asked by: Korkut
Hi, Thank you for your question. It takes around 2 hours from 0% to 100% charged.
Answered by: Danny HARMAN
Date published: 2021-06-06

My device is paired with my ipod. I just turned both on and all I keep getting is make sure that is is turned on and in range. They are sitting next to each other. How can I get them connected?

Asked by: jt0118
To be able to reconnect the headphones to your source, please do a BT reset on the unit by following these steps. 1. Press and hold the power button for at least 10 seconds until the unit goes into pairing mode. 2. Once the unit is back in pairing mode, BT Reset is performed. 3. On the source device, go to its settings and under Bluetooth locate the headphones name "E25BT". 4. Tap on "i" to forget the device on the source device. 5. Toggle On/Off Bluetooth on the source device to re-scan available BT devices. 6. Re-establish BT connection between your source device and the headphones. In case following the steps does not resolve your problem, please submit a case at https://www.jbl.com/support-contact.html and our Customer Support team will further assist you.
Answered by: Joe G at Customer Service
Date published: 2021-06-06

Is it compatible with Windows Phone? I have a Lumia 930 with Windows 10, and I'm afraid it will not work.

Asked by: João Vinícius
The E25BT is compatible with your Lumia 930, since your phone supports the standard Bluetooth Stereo Audio drivers which the E25BT has. In case they will not pair, you may do an isolation by pairing the headphones with other Bluetooth devices. If the E25BT pairs successfully with other devices, you might need to contact Nokia to check if there is an update needed on your phone's Bluetooth driver. If your headphones will not pair with any device at all, please submit a case at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Answered by: Joe G at Customer Service
Date published: 2021-06-06

The clip provided is not durable. I've had a few break and I have been careful.

Asked by: KiwiJoe
We would like to work with you directly to help with your concern. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Answered by: Gian at Customer Service
Date published: 2021-06-06

Hi. My E25BT 's LED light is persistently white since this morning without charging. I tried many times to reset it by pushing and holding the middle button but it is still the same, no blue light blinking.. Bought it two months ago.. never happen before.

Asked by: Phyllis Pang
I’m sorry to know that you are having issues with the E25BT. Try holding the power button for more than 10 seconds to turn off the E25BT. I noticed that you are in Malaysia. If you are still experiencing issues, please submit a case at support.apac@harman.com and our Customer Service team will be glad to assist you.
Answered by: Mark at Customer Service
Date published: 2021-06-06

Having difficulty in connecting to my samsung s8. I am trying to connect to my s8 but its not showing in the list of available device at all. I tried restarting my s8 multiple times. Turned on/off the headset too but no luck at all.

Asked by: Ups1985
We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Answered by: Mario at Customer service
Date published: 2021-06-06

I purchased these earphones just over a month ago and last week they starting flashing like crazy every time I tried to charge them, and they only last about 20 minutes now. Wondering if this is a dodgy pair or if it can be fixed?

Asked by: Claire S
We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Answered by: Mario at Customer service
Date published: 2021-06-06

How to turn it off to save battery ?

Asked by: Daniel O
Turning off the E25BT is as simple as pressing the power button located on the in-line microphone on the headphones.
Answered by: Ren at Customer Service
Date published: 2021-06-06

Is a charger included with these or is that sold separately?

Asked by: Brayagh
Hi, Thank you for your question. There is a charging cable included in the box. To charge the headphone, simply use any phone charger or PC USB ports.
Answered by: Danny HARMAN
Date published: 2021-06-06

Is aptx supported? It's very impotant for me.

Asked by: MadMag
No. The E25BT does not support aptX.
Answered by: Miko at Customer Service
Date published: 2021-06-06

How do I know if i'm done charging?

Asked by: Ara R
Good afternoon, While charging there will be LED lighting up on the headphones, next to the charging port. When the headphones are fully charged, the LED will turn off.
Answered by: Kay Harman
Date published: 2021-06-06

I paired my headphones with my phone and everything is perfect but when I try to pair with my Macbook pro the sound is disrupted. How can I fix the problem?

Asked by: flimflo
We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Answered by: Steven M
Date published: 2021-06-06

hi, i don't know why i can´t connect my i phone with the headphones. I started using it with my phone and it worked perfectly but since i paired it with my mac book air it stoppted working. 

Asked by: nina23
Once you turn on the headphones, it will look for the device it was previously connected with, which was your laptop. To be able to reconnect the headphones to your phone you have to do a BT Reset on the unit, to do so please follow the steps. 1. Press and hold the power button for at least 10 seconds until the unit goes into pairing mode. 2. Once the unit is back in pairing mode, BT Reset is performed. 3. On the smart phone, go to it settings and under bluetooth locate the headphones name "E25BT". 4. Tap on "i" to forget the device on the smart phone. 5. Toggle On/Off bluetooth on the smart phone to re-scan available BT devices. 6. Re-establish BT connection between your smart phone and the headphones. In case following the steps does not resolve your problem, please submit a case at https://www.jbl.com/support-contact.html and our Customer Support team will further assist you.
Answered by: Mel at Customer Service
Date published: 2021-06-06
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  • cp_3, bvpage2n
  • co_hasquestionsanswers, tq_164
  • loc_en_US, sid_e25bt, prod, sort_[SortEntry(order=NUM_ANSWERS, direction=DESCENDING)]
  • clientName_jbl
  • bvseo_sdk, dw_cartridge, 18.2.0, p_sdk_3.2.0
  • CLOUD, getContent, 142ms
  • questions, product

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