Personalize How You Listen
With the JBL Headpones app – Available on
JBL HEADPHONES APP FEATURES (*)
Adjust the sound of your headphones
and control the environmental sound
Get the best sound performance checking the sealing and fit of your TWS earbuds
Control your headphones features
Choose between Active Noise Cancelling to shut out the noise, Ambient Aware to hear what’s happening around you or TalkThru to have quick chats with your headphones on
Customize ANC by Selecting the ANC level, compensate the leakage and the ear canal. For a most accurate performance, start the Ear Canal test
With VoiceAware, you can choose how much of your own voice to hear by controlling the amount of mic input routed back into your earbuds.
Adjust the Equalizer settings to find the setting that suits you most or choose among the presets (Jazz, Bass, Vocal, Club and Studio)
Activate the Smart Audio and Video mode to optimize the Bluetooth setting. Your audio output will be fine-tuned according to your content: video or music
Choose Check My Best Fit to test you are wearing the earbuds correctly and that you are using the correct ear tip among the provided sizes
The result will tell you if you need to adjust the position of the left, right or both earbuds in your ear
Or if you need to replace the ear tips (the right, the left or both) with one of a different size
Select which Gesture to associate to each earbuds among Ambient Sound Control, Volume Control, Playback and Voice Assistant Control
Activate the Auto Play & Pause feature for the sound to pause when you remove your earbuds and resume when you wear them again
Select your preferred Voice Assistant between Hey Google and Amazon Alexa
Activate the Voice Prompts to hear which feature is being activated. Voice Prompts are available in 11 languages
When you misplaced your buds, select Find my buds to get audio help and locate them
Select the Power Saving option to allow your earbuds to go in standby when not used for more than 15 minutes. If you select Auto Power Off, they will automatically switch off if not used for a set period of time.
(*) Check which features are supported by your headphones in the chart below
App Features Chart
Frequently Asked Questions
WHICH JBL HEADPHONES MODELS HAS THE APP BEEN DESIGNED FOR? +
All the latest JBL headphones, headband and in-ear, wireless and true wireless models. Please check the grid for more info on compatibility and refer to the manuals relevant to each model to find out more.
WHAT LANGUAGES IS THE APP AVAILABLE IN? +
The App is currently available in English, Dutch, French, German, Italian, Portuguese, Russian, Spanish, Japanese, Korean, Chinese.
CAN I USE THE HEADPHONES WITHOUT THE APP? +
Yes, however the JBL Headphones App gives you another level of control over the headphones. Through the app, you can personalize the performance of the headphones such as: varying levels of the ambient aware, creating custom eq settings, and turning features on or off.
IS THE APP AVAILABLE FOR BOTH IOS AND ANDROID PLATFORMS? +
Yes, the App will be available for iOS 8.x and above, as well as Android 4.0.x, 4.1.x, 4.2.x, 4.3, 4.4, and 5.0. It is designed for most smartphones, and iPods, but not available for tablets and iPads.
WHERE DO I GO TO GET THE APP? +
It’s available from the Apple App store or Google Play.
HOW MUCH DOES THE APP COST? +
It is free.
DO I NEED BLUETOOTH CAPABILITY TO USE THE APP? +
Yes. The app will control the functions of the headphones via Bluetooth connection.
WHAT DOES ANC ON/OFF DO? +
This feature allows you to activate or deactivate the Noise Cancelling in your headphones.
WHAT IS AMBIENT AWARE? +
AmbientAware delivers a more immersive music experience while increasing ambient sounds, providing the safety of hearing your surroundings.
WHAT IS TALKTHRU +
With TalkThru Technology, music is lowered and speech is amplified so you can easily have a chat with your headphones on.
HOW CAN I CONTROL MY AMBIENT SOUND WITH THE APP? +
With a simple toggle of "Ambient Sound Control" button in the app, you can choose "Noise Cancelling", "Ambient Aware", "Off", or "TalkThru".
WHAT IS "SMART AUDIO MODES"? +
It enables to command the earbuds to optimize Bluetooth setting for either music mode or video, providing 3 different options. “Normal” is to enhance stable connection even in busy area while “Music mode” is to experience the best sound quality and “Video mode” to get the best lip-syncing when watching or gaming with lowered latency by 100ms.
WHAT CAN I DO WITH "GESTURES"? (TWS Only) +
You can assign the volume, playback, voice assistant and ambient sound controls to your Left and Right earbud. Select tap, double-tap, triple-tap or tap & hold gesture to each function for your easy and convenient use.
WHAT CAN I GET FROM "CHECK MY BEST FIT"? (TWS Only) +
With "Check my Best Fit" testing in the app, you can choose the best-sized ear tips to get the best sound quality and superior noise cancellation. From the first time use, the downloaded JBL app walks you through an easy "Check My Best Fit" to make sure you're getting the best fit from the three ear tip sizes included in the box. Followed by a testing notification and ring tone, the mic on the earbud will measure if any leakage is occurred. When the leakage is detected, it will notify you to wear the different size of ear tip to test.
HOW CAN I WORK WITH "FIND MY BUDS" ? (TWS Only) +
It is the function of finding the buds if misplaced. Enable the “Find My Buds” feature with tapping the Left or/and Right earbud(s) to locate them until start beeping. Once you’ve found your earbuds, you can stop beeping within the app, tapping the same as you locate them. Please note that it works within 8 meters distance and is run by Bluetooth connectivity only, not GPS.
CAN I CHECK THE BATTERY LEVEL OF MY HEADPHONE FROM THE APP" ? +
Yes. You can check the remaining battery level of the Left/Right earbuds and the charging case. If the remaining battery from the case is not seen on the screen, it will be updated when the earbuds are put in the case with the lid opened. This feature is also supported by headband products.
CAN I CREATE MY OWN CUSTOM EQUALIZATION SETTING? +
Yes. By using the JBL Headphones App you can change the equalization settings of the headphone to fit your personal taste. You can adjust the setting of each frequency to create your own personalized EQ.
How can I select my preferred voice assistant in my JBL APP? +
During the first App setup you can select either Google Assistant or Amazon Alexa. A direct link will bring you to the setup. You may need to install Google Assistant or Amazon Alexa in your electronic device in order to directly access your preferred Voice Assistant.
How can I switch Voice Assistant in my JBL APP? +
You can always change your Voice Assistant later, selecting Settings > Voice Assistant, and choosing your preferred voice assistant.
Your JBL headphones will reset after you switched Voice Assistant and re-connect to your smart device. More questions on this feature can be answered in the FAQ under Product Help section in the app.
Can I change the standby mode time of Reflect Mini NC, Live 300TWS, Live Free NC TWS, Club Pro+ TWS via the App or keep them always powered on? +
Yes. This can be done through Settings > Auto-off in the JBL Headphones App. The Auto-off function controls after how much time of inactivity the headphones are switched off. Time can be adjusted to 15min, 1hr etc. or set to “Never” if you prefer your earbuds to be always on. Once you set the Auto-off time, the earbuds will work according to this setting whether they are connected or disconnected to Bluetooth.
Need Tech Support?
Visit our Support Site.