Returning your order

Problems with your product?

We would like you to be happy with your product - so we offer a 30 day evaluation period during which you can return your product.

Note that this offers applies only to products purchased via JBL.com; if you have purchased through a retailer, please follow their return process.

Before requesting a return, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to return your product, please follow these steps:

  1. Have your purchase receipt or order confirmation handy
  2. Fill in the form below as complete as possible for the quickest processing
  3. Customer Service Specialist will contact you for the next steps

To return a product,
please fill out this form

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Please note that our customer service center will be closed for maintenance on Saturday and Sunday, September 16th & 17th, and will re-open on Monday, September 18th. We apologize for the inconvenience

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Our phone support is currently closed. Please submit an email or give us a call during business hours: (800) 336-4525

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