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JBL Support

Store Policies

Terms of Sale

Last Updated September 23, 2011
These Terms of Sale are applicable only to orders by and for residents of the 48 contiguous United States.  These Terms of Sale are further subject to Harman’s Terms of Use

Placing an Order

Product pricing and availability for JBL products are shown on this website. Pricing or availability may be subject to change at any time without notice. To place an order, simply add the desired items to your Shopping Cart. You can add, delete, update, or change the quantities of products in your cart while you shop the site. Once you are ready to buy, proceed to check out to enter your shipping and payment information to complete your order. You can complete your order as a guest or by opening a JBL.com user account. By opening a JBL.com user account, you can quickly access product support, updates and promotions straight from JBL.

Once your order has been submitted, you will receive a printable order confirmation screen detailing your order. You will also receive an order confirmation e-mail which will include your order details. Please be sure to save this order confirmation and print out a copy. This is your receipt for proof of purchase; your merchandise will not include an additional receipt. You will need this receipt if you ever require warranty service from any of our authorized repair centers throughout the U.S.

It typically takes one to two business days to process and ship your order. Once your order has shipped, we will email a shipping confirmation, including tracking number(s). The shipping carrier requires one business day from that time to validate the tracking information.

Payment

JBL.com accepts payment via Visa, MasterCard, and American Express.

You will be charged once your order has been shipped.

Please note that certain orders are subject to a 24-hour verification period to protect all parties from unauthorized credit card use. To assist in minimizing unauthorized card usage, please ensure that your credit card company has all of your current information on file including any alternate or authorized shipping addresses.

Order Cancellations

You can cancel or alter your order up until you submit the order. If your order has already been submitted, please contact the Customer Service Center at 1-800-336-4525 (from 8AM to 8:30PM., EST Monday through Friday (except holidays), and 8:00 a.m. to 5:00 p.m., EST Saturday) to cancel or alter the order.

If you have a problem with any part of your order, please e-mail our Customer Service Center. Please include your name and order number or call our toll-free customer service number at 1-800-336-4525.

Shipping

It typically takes one to two business days to process and ship your order.
Presently, we are only able to ship to the contiguous 48 states. We do not ship to Alaska, Hawaii, or P.O. Boxes. We also do not ship orders to international locations.
Once your order has shipped, we will send you a shipment confirmation email which will include tracking information for your products. To validate the tracking information, the shipping carrier typically requires one business day from the time you receive this notification.

Depending upon your shipping address, and product availability in our warehouses, your order may arrive in multiple shipments.  Any shipping or delivery dates provided will be estimates only.

When you receive your shipment, please inspect all packages for items such as remotes, manuals and cables, or any applicable accessories for the product(s) ordered. If the merchandise is not being installed right away, please power up or play the merchandise. Please be sure to save the box, the outer shipping carton (when applicable) and all packing material, in the unlikely event that you'll need it for a return shipment.

If you require any assistance, please call us toll free at 1-800-336-4525, and have your order confirmation number handy.

Returns

All orders from JBL.com are eligible for our 30 day return policy. You may return any item you purchased on JBL.com for any reason, within 30 calendar days of your shipping date, subject to the terms below. We'll gladly exchange your product (subject to availability) or give you a refund for the full amount of the merchandise - whichever you prefer. No restocking fees. No questions asked.
A return authorization is required for any exchange or refund. Any product shipped to us without a return authorization is not eligible for our refund policy and will be returned to the customer at his or her expense.

If, within 30 calendar days of the date of your shipping date, you would like to replace or return the item, the process can be initiated on the JBL.com Returns section which will trigger an email to our Customer Service Center. You will then be contacted by one of our representatives about your request. You can also contact the Customer Service Center directly at 1-800-336-4525, from 8AM to 8:30PM., EST Monday through Friday (excluding holidays), and 8:00 a.m. to 5:00 p.m., EST Saturday. A return authorization number (RA#) and prepaid return shipping label will be provided to you by our Customer Service Center.  Gift purchases must be returned by the original purchaser.

RA#’s are valid for only 30 calendar days from the date issued. Replacement merchandise will not be reserved for more than 30 calendar days past the issuance of the RA#. Merchandise that we receive past the return period may be refused and returned. Products must be returned with all accessories originally included with such product. Additional product return instructions may be required. Notification will be sent to the e-mail and/or billing address you provided, should your return not be accepted.

Security & Privacy

Our site uses the industry standard Secure Sockets Layer (SSL) technology to ensure the safety of your Internet transactions. SSL encrypts all of your personal information, including credit card number, name and address, to prevent decoding. To verify the security of your connection, check the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When you are accessing a secure server, the first characters of the site address will change from "http" to "https".

Information you provide during transactions on this Web site are confidential. Please read our Privacy Policy for more information on the data we collect and how we use it.


Gift Cards
Use of Harman Gift Cards are subject to the Gift Cards’ terms and conditions of use.


Promotions
Use of promotional codes, discounts, coupons or similar promotions are subject to that promotion’s terms and conditions.  To be eligible for a specific promotion, your order must be submitted within the specified promotion period. Unless otherwise expressly stated in the applicable promotion’s terms and conditions, no more than one promotion may be applied to an order.