Order & Site Support
Purchasing your industry-leading products speaks volumes about the value you place in audio. That’s why we strive to provide you with support services that take away the questions and give you more time to experience playback at its finest. If you’re not satisfied with your purchase, inform a customer service representative. A JBL customer service representative can be contacted by email or by calling 1.800.336.4525 from 8:00 a.m. to 8:30 p.m., EST Monday through Friday and 8:00 a.m. to 5:00 p.m., EST Saturday and Sunday.
Our will to design the finest audio components is matched by our desire to give our customers the highest quality of service. For more information of the policies of purchasing our audio components on the web, please read here.
On those occasions when your JBL component isn’t performing at the level our engineers intended, or simply not meeting the standards you have, you might need to return or replace it. Fortunately, the process for doing so is incredibly simple and stress free. Learn more
JBL audio components are engineered to deliver flawless performance after proper installation and set up. But for users with questions about the features and capabilities of their component or home theater package, please read here.
Shopping & Ordering Questions
To contact us about problems with orders or with using this site, please choose a subject to begin. For product-specific questions, please visit the product support page.
How can we help you?
Search for your product to find relevant support information
Learn about product warranties and how to get support both in and out of warranty.
Downloads & Upgrades
Get firmware, software and app downloads for your JBL products