Customers can track the delivery status of their orders online simply by entering their tracking number here, or by speaking with a customer service representative by phone at 1.800.336.4525 from 8:30 a.m. to 5:00 p.m., EST Monday through Friday and 8:00 a.m. to 5:00 p.m., EST Saturday and Sunday.

JBL accepts MasterCard®, Visa®, American Express® and PayPal®

Your order will typically be processed and shipped within 48 hours of confirmation, Monday through Friday. Your order confirmation will contain a tracking number so you can monitor your shipment status. The shipping confirmation with the tracking number will be emailed to the email address provided. The carrier requires one business day from that time to validate the tracking information.  

For more information or if you have additional questions or concerns, call us at 1.800.336.4525 from 8:30 a.m. to 5:00 p.m., EST Monday through Friday and 8:00 a.m. to 5:00 p.m., EST Saturday and Sunday.

Please see our Return Policies for information.